Order Coordinator

Overview:
**Responsibilities**:
**_ This position is the key liaison role between Customer Experience, S&OP, Commercial and BL providing early warning signals and supporting in times of shortages. They are channeling the internal communication so that decisions can be made more efficiently and quicker and we provide the customer with our commitment as soon as possible._**

**Key Activities, Tasks**:
oDay to day handling of problem open orders versus available inventory at potentially different storage locations & warehouses for a given product portfolio (adherence to lead times, allocation blocks, ATP resolution)

oIn a long market situation, OC coordinate gap closing activities to meet target outlook through access inventory consumption, back-order pull in, repositioning of orders, understanding various packaging types

oMonitor warehouse / storage locations inventory vs. plant inventory in order to guide order entry at the right location

oIn tight supply situations, develops a customer level distribution plan based on supply availability, demand forecast, customer segmentation / treatment and business prioritization decisions

oEnsures that the plan focuses on reliability and mínimal disruption.

oNegotiates and communicates with impacted CSRs and Schedulers, the mitigation plan to manage inventory/production, while highlighting actions for Customer Service and Demand Teams.

oDefines individual customer mitigation plans by assessing available options such as alternative packages, alternative ship points, partial shipments, etc.

oNegotiates possible schedule changes to optimize customer service. Aims to minimize customer impact, scheduling changes and freight expenses

oFollows up on availability constraints due to material testing, external processors, imported material processes, etc., and manages the communication to Customer Service and other impacted parties as appropriate.

oParticipate in Decision / S&OP meeting for ‘Z6 review’ and optimize order fulfillment

oMaintains documentation of all agreements, approvals and requests (where? MM: in the OEP database).

oKey liaison role between Sales, Customer Service and Supply Chain. During times of severe shortages, works with Sales/Commercial leadership to prioritize orders and provides action plans to the CSR’s.

Qualifications:
**Qualifications**:
oBachelor’s degree in Supply Chain, business, or technical field is required

oMinimum 3 years of experience as CSR or Supply Chain Planner/Scheduler required

oIntensive understanding of SAP order entry and order management activities required

oKnowledge of Business Rules and Policies

oExperience with EM product portfolio desirable

**Skills**:
oManaging for Productivity: Self-managed professional with technical systems experience, and who must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. Ability to lead and prioritize multiple projects at a time while meeting deadlines and operating in a very time constrained environment.

oProblem Solving: Strong analytical skills are required to engage and resolve detailed issues; must possess the ability to translate needs into a workable implementation plan.

oTeamwork and Collaboration: Ability to network and be a strong team player. Work well in a team setting, embrace others’ differences and constructive feedback

oEmbracing Change: Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positively

oProactive and solution oriented: Decision making capability by relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions

oInfluencing and Communication: Ability to clearly communicate the decision-making points and assumptions to then reach alignment across a diverse set of stakeholders