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Sr. Storage Engineer

hace 2 semanas

Guadalajara, México AstraZeneca A tiempo completo

**These support Engineers should have specific, deep understanding and expertise in any of the two or three technology platforms listed below,**:

- ** Commvault Backup, Veritas NetBackup, NetApp Storage and SANswitch administration, Clustered Ontap, CIFS/NFS**:

- ** Windows, VMware, Citrix XenApp and XenDesktop, UCS/HP Blade and Rack servers, Cloud (AWS/Azure/GCP) administration.**:

- ** Oracle Database, MSSQL Database, Open Source database (MongoDB, MySQL & PostgreSQL).**:

- ** Weblogic, Jboss, Tomcat - Tomcat, IIS, Glassfish.**:
**Typical Accountabilities**
- Responsible for monitoring alerts handling.
- Responsible for handling service requests.
- Responsible for diagnosing and fixing P3 & P4 end user relate incidents.
- Responsible for build and deploy servers and other infra services.
- Initial triaging, and remediation if possible, for all P1& P2 or else escalate it senior levels.
- Responsible for incident queue monitoring and management.
- Responsible for Creating & implementing Change requests.
- Responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue items)Responsible for creating and updating Known Error documentation.

**Essential**
- In Depth or working Knowledge on cloud solutions and concepts
- Experience with Service Now ITSM tool is preferred.
- Good experience in Commvault Backup, Veritas NetBackup, NetApp Storage and SANswitch administration, Clustered Ontap, CIFS/NFS.
- Operational experience with Windows OS (Windows OS (Windows 2003/2008/2012/2016) and VMware (ESXi 6.x and above).
- Working experience on Oracle Database(8i,9i,10g, 11g,12c, 18c,19c), MSSQL Database(2000,2005,2008, 2008R2,2012,2014, 2016, 2017,2019), Open Source database (MongoDB, MySQL & PostgreSQL).
- Operational experience on Weblogic - 10g, 11g, 12c, Jboss - 5.5, 6.0, 7.0, Tomcat - Tomcat 6, 7, 8, 9, IIS - IIS 6, 7, 7.5, 8, 8.5,10, Glassfish - 4.1
- Experience working with enterprise monitoring tool and understanding dashboards.
- Experience with using Knowledge articles and documented SOPs to resolve tickets.
- Experience working in ITIL model.
- Experience with Powershell, VBscript or BASH shell scripting, Python, Linux script preferred

**Desirable**
- Engineering level of experience in Backup/Storage/Wintel//SQL/Middleware and Cloud with respect to managing Incidents, Problems, changes and capacity management aspects
- Multi years of work experience in Technical teams working in Shifts on rotational basis covering 24*7 support
- Ability to work effectively in a matrix organization is essential.