Customer Service Executive

**_Imagine yourself_**
- _Owning your ambition and fueling your career growth._
- _Thriving in a supportive team environment that inspires you to strive for excellence._
- _Joining a company with a proven track record of success and an exciting future._

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

**About the role**

Reporting to the **Customer Service Coordinator**, the **Customer Service Executive** is responsible for delivering timely, accurate, and professional support to internal and external customers. This role plays a key part in order management, customer communication, and coordination with internal teams to ensure a smooth order-to-delivery process. This position is part of the **Inside Sales / Commercial team**, located in **Naucalpan, Estado de México**, and will be **hybrid,**4 days onsite / 1 day remote. Working hours: 7:00 a.m. - 4:00 p.m.; 8:00 a.m. - 5:00 p.m.; 9:00 a.m. - 6:00 p.m. Target start date: Second week of February.

**In this role, a typical day will look like**
- Handling inbound calls from internal and external customers.
- Entering and managing customer orders through the company’s ERP system.
- Reviewing, validating, and releasing held orders as required.
- Responding to customer inquiries related to pricing, product availability, shipping, and order status.
- Supporting customers in identifying product needs and providing basic product information.
- Maintaining accurate customer records, including billing, shipping, and contact information.
- Logging customer feedback and collaborating with internal teams to improve service quality.
- Identifying and proposing opportunistic upselling opportunities when appropriate.

**The essential requirements of the job include**:

- At least **1 year of experience in customer service**.
- **Knowledge of supply chain processes** (order flow, delivery, coordination).
- Strong **customer communication skills**, including customer conversations and basic negotiation.
- Experience handling **conflict resolution and problem-solving** with customers.
- Proficiency in **Excel** and experience working with **ERP systems** (Oracle is a plus).

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated toensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto'svibrant global network of 17,000 associates, you join a unique culture and work environment where purposemeets possibility: where the work you do has an everyday impact on the resources and essentials we all relyon, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow yourcareer. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careersalong the way.

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**Sobre el rol**

Reportando al **Coordinador de Customer Service**, el/la **Ejecutivo/a de Customer Service** es responsable de brindar soporte oportuno, preciso y profesional a clientes internos y externos. Este rol cumple una función clave en la gestión de pedidos, la comunicación con clientes y la coordinación con equipos internos para asegurar un proceso fluido desde la toma del pedido hasta la entrega.

Esta posición forma parte del equipo de **Inside Sales / Comercial**, está ubicada en **Naucalpan, Estado de México**, y se desarrolla bajo un esquema **híbrido (4 días presenciales / 1 día remoto)**. **Horarios de trabajo**: 7:00 a.m. a 4:00 p.m.; 8:00 a.m. a 5:00 p.m.; 9:00 a.m. a 6:00 p.m. Fecha estimada de ingreso: segunda semana de febrero.

**En este rol, un día típico incluirá**
- Atención de llamadas entrantes de clientes internos y externos.
- Ingreso y gestión de pedidos de clientes a través del sistema ERP de la compañía.
- Revisión, validación y liberación de pedidos retenidos, según corresponda.
- Respuesta a consultas de clientes relacionadas con precios, disponibilidad de productos, envíos y estado de pedidos.
- Asistencia a clientes en la identificación de necesidades de productos y provisión de información básica sobre los mismos.
- Mantenimiento preciso de los registros de clientes, incluyendo datos de facturación, envío y contacto.
- Registro de feedback de clientes y colaboración con equipos internos para mejorar la calidad del servicio.
- Identificación y propuesta de oportunidades de venta adicional cuando corresponda.

**Requisitos esenciales del puesto**
- Al menos **1 año de experiência en atención al cliente**.
- Conocimiento de **procesos de supply chain** (flujo de pedidos, entregas, coordinación).
- Sólidas habilidades de **comunicación con clientes**, incluyendo conversaciones comerciales y negociación básica.
- Experiência