Operational Support Analyst I
hace 1 semana
**Capgemini is seeking a highly motivated and detail-oriented**Operational Support Analyst I for a top 10 US Insurance Carrier.**
**Role Description**:
- Provide Incident Management Support (L1) and triage issues
- ServiceNow Ticket Support
- Conduct research and analytics as needed to support various initiatives
- Listen to IVR calls and provide proactive recommendations for tuning and improvement
- Maintain documentation
- UAT Testing
- Production Validation Support - Support initial validation activities after a production deployment
- Monitor KPIs / Tracking Actual Value of Deployed Change Requests.
- Participate in Inspect & Adapt;
- Own test data acquisition requests and troubleshooting.
- Skills and ability to interact with diverse stakeholders
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
**Location: India, Mexico**
**Requirements**:
**Total Work Experience**
Minimum Required: 1-3
Preferred: 4-6
**Language Proficiency**
English - Fluent
**Required Education**
Minimum Required: Bachelor
**Preferred Branches of Study**
- Data Analytics;
- IVR;
- IT
**Software / Tool Skills**- SQL - Entry Level (1-3 Years)
- Microsoft office (Word, Excel, Visio) - Entry Level (1-3 Years)
**Benefits**
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Home Office model
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally known group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development- Note: Benefits differ based on employee level
-
P2p Analyst
hace 2 semanas
Ciudad de México Informa Global Support A tiempo completo**Company Description** Informa**is a leading business intelligence, academic publishing, knowledge and events business. We serve commercial, professional and academic communities by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions...
-
Analyst I
hace 2 días
Ciudad de México Santander A tiempo completoAnalyst I Country: Mexico **WHAT YOU WILL BE DOING** **SCIB is looking for a Governance & Conduct Analyst, based in our Mexico City office** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Corporate & Investment Banking (Santander CIB) **is Santander's global division that supports some of the world's most complex and sophisticated corporate...
-
Analyst I
hace 2 semanas
Ciudad de México Santander A tiempo completoAnalyst I Country: Mexico **WHAT YOU WILL BE DOING** 1. No experiência requerida. 2. Realizar actividades de apoyo de acuerdo a estándares, procedimientos y directrices específicas en alguna de las áreas de expertis de Santander Corporate & Investment Banking: Global transactional banking, Mercados, Global Debt Financial, ACPM, Corporate Investment...
-
Analyst I
hace 7 días
Ciudad de México, CDMX Santander A tiempo completoAnalyst I Country: Mexico 1. No experiência requerida. 2. Realizar actividades de apoyo de acuerdo a estándares, procedimientos y directrices específicas en alguna de las áreas de expertis de Santander Corporate & Investment Banking: Global transactional banking, Mercados, Global Debt Financial, ACPM, Corporate Investment Banking, COO. 3. Proactividad...
-
Analyst I
hace 2 días
Ciudad de México, CDMX Santander A tiempo completoAnalyst I Country: Mexico 1. Mínimo 1 año de experiência. 2. Desarrollo de tareas que requieren conocimiento técnico en alguna de las áreas de negocio de Santander Corporate & Investment Banking: Global transactional banking, Mercados, Global Debt Financial, ACPM, Corporate Investment Banking, COO. 3. Apoyo al equipo de trabajo con entregables de...
-
Project Analyst I
hace 1 semana
Ciudad de México ICON A tiempo completoAt ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...
-
Active Directive Support Analyst
hace 7 horas
Ciudad de México, Ciudad de México Value2Biz A tiempo completoAttention All we're looking for a Tier II Active Directory (AD) Support Analystwhat he wil do???Providing advanced technical support, administration, and troubleshooting for Active Directory environments, supports day-to-day AD operations, escalations from Tier I, and contributes to the stability, security, and optimization of identity and access management...
-
Analyst I
hace 4 semanas
Ciudad de México Santander A tiempo completoAnalyst ICountry: Mexico**WHAT YOU WILL BE DOING****SCIB is looking for a Governance & Conduct Analyst, based in our Mexico City office****WHY YOU SHOULD CONSIDER THIS OPPORTUNITY****Santander Corporate & Investment Banking (Santander CIB) **is Santander's global division that supports some of the world's most complex and sophisticated corporate and...
-
Operational Risk
hace 4 semanas
Ciudad de México Nubank A tiempo completo**About Nubank**Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the...
-
Operational Risk
hace 7 días
Ciudad de México Nu Pagamentos A tiempo completo**About Nubank**Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the...
