Active Directive Support Analyst

hace 1 semana


Ciudad de México, Ciudad de México Value2Biz A tiempo completo

Attention All we're looking for a Tier II Active Directory (AD) Support Analyst

what he wil do???

Providing advanced technical support, administration, and troubleshooting for Active Directory environments, supports day-to-day AD operations, escalations from Tier I, and contributes to the stability, security, and optimization of identity and access management services.

What is a must?

Active Directory Administration

· Manage and troubleshoot user, group, and computer accounts within Active Directory.

· Perform OU management, group policy troubleshooting, and permissions delegation.

· Maintain AD Sites and Services, DNS records, replication, and domain controller health.

· Assist with AD-related service integrations, such as ADFS, Azure AD Connect, and SSO solutions.

Tier II Support & Incident Management

· Handle escalations from Tier I related to authentication issues, account lockouts, login failures, and access permissions.

· Provide in-depth troubleshooting for GPO application issues, replication failures, and DNS-related problems.

· Participate in root cause analysis (RCA) for recurring identity or directory-related issues.

· Document resolutions, workarounds, and knowledge-base articles to improve Tier I effectiveness.

What we offer

fully remote job

competitive salary

Contractor modality

for all mexican residents and legal foreigners in the country



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