IT Support Technician- Euc Remote Center

hace 2 semanas

Monterrey, México GM Financial A tiempo completo

Overview:
The
** IT Support Technician
- EUC Remote Center, will assist / perform maintenance on all hardware and software related issues when required.

**Location**: Monterrey, N.L.

**Responsibilities**:

- Assist with the maintenance and support of technologies.
- Complete assigned requests and incidents based on IT Service Management platform.
- Follow IT Asset Management procedures for the tracking, transporting, receiving and disposal of company assets while maintaining and validating asset management reporting.
- Conduct hardware preparation and setup for end users.
- Investigate, research and resolve technical related issues related to hardware and software (purchased and proprietary) related to enterprise operation.
- Ensure completion of assigned projects in a timely manner.
- Contribute to the Service Now Knowledge Base.
- Test hardware and software for future upgrades.
- Adhere to and communicate IT Service management policies and procedures.
- Assist with the development of an IT Service Management platform.
- Follow IT Service Management policies and procedures.
- Maintain updated knowledge on computer hardware and software.
- Assist with the maintenance and upkeep of the Remote Center Secure Data Center.

Qualifications:

- Bachelors's degree in an IT related field.
- Working knowledge of desktop / laptop, hardware and software support.
- Knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote and on-site users.
- Basic knowledge of Active Directory
- Understanding of IT Service Management tools required to deliver exceptional IT service to all business units.
- Excellent verbal and written communication skills in both English & Spanish. (Will be evaluated in interview process).
- Excellent problem-solving skills.
- Excellent Interpersonal skills.
- Analytical skills with an ability to think logically and be able to make correct decisions relative to addressing operational problems.
- Ability to make recommendations for courses of action to address hardware and software related issues.
- Capable of providing first level problem diagnoses for laptop or desktop hardware and software issues.
- Ability to adapt to organizational change and shifting priorities.
- Professional certifications are a plus (A+, MCP or Microsoft Desktop Support).
- 1 - 2 years’ experience and / or training in an enterprise technical support or equivalent.
- Dell/ HP / ITIL certification preferred or obtainable within 6 months

LI-ED1

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

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