IT Support Technician

hace 6 días

Monterrey, México GM Financial A tiempo completo

The IT Support Technician- EUC Remote Center, will assist / perform maintenance on all hardware / software related issues when required.- Assist with the maintenance / support of A\V technologies.- Complete assigned requests and incidents based on ITSM platform.- Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposal of company assets while maintaining and validating asset management reporting.- Conduct hardware preparation and setup for end users.- Investigate, research and resolve technical related issues related to hardware, software (purchased and proprietary) related to enterprise operation.- Ensure completion of assigned projects in a timely manner.- Contribute to the Service Now Knowledge Base.- Test hardware and software for future upgrades.- Adhere to and communicate IT Service management policies and procedures.- Assist with the development of an ITSM platform.- Follow IT Service Management policies and procedures.- Maintain updated knowledge on computer hardware / software.- Assist with the maintenance and upkeep of the Remote Center Secure Data Center.- Bachelor's degree in an IT related field.- Working knowledge of desktop / laptop, hardware and software support.- Knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote and on-site users.- Basic knowledge of Active Directory- Excellent verbal and written communication skills in both English & Spanish. (Will be evaluated in interview process).- Excellent problem-solving skills.- Ability to make recommendations for courses of action to address hardware / software related issues.- Capable of providing first level problem diagnoses for laptop / desktop hardware / software issues.- Professional certifications are a plus (A+, MCP or Microsoft Desktop Support).- 1 - 2 years’ experience and / or training in an enterprise technical support or equivalent.

  • IT Support Services Technician

    hace 3 semanas

    Monterrey, México Afni, Inc. A tiempo completo

    Join to apply for the IT Support Services Technician role at Afni, Inc. Schedule: 45 hours per week, 2 days off weekly, availability required between 7:00 AM – 8:00 PM. Position Type: 100% Onsite Language Requirement: Advanced English Location: Afni Mexico | Plaza Los Titanes. Monterrey, Nuevo Léon. About the Role Join Afni as an IT Support Services...

  • IT Support Services Technician

    hace 3 semanas

    Monterrey, México Afni, Inc. A tiempo completo

    Join to apply for the IT Support Services Technician role at Afni, Inc. Schedule: 45 hours per week, 2 days off weekly, availability required between 7:00 AM – 8:00 PM. Position Type: 100% Onsite Language Requirement: Advanced English Location: Afni Mexico | Plaza Los Titanes. Monterrey, Nuevo Léon. About the Role Join Afni as an IT Support Services...

  • IT Support Services Technician

    hace 1 día

    Monterrey, Nuevo León, México Afni, Inc. A tiempo completo

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    hace 3 semanas

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