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Representative, Sales Order, Bilingual
hace 2 semanas
Overview:
**Customer Service Representative**
Are you passionate about delivering exceptional service and helping others succeed? At **Herbalife**, we’re looking for a motivated and empathetic **Customer Service Representative** to be the voice that empowers our Distributors to thrive with our products and services.
**Key Responsibilities**:
- Be the first point of contact for Distributors, capturing and tracking orders via phone with empathy and professionalism.
- Provide timely and accurate information about promotions, events, and new product launches.
- Support Distributors in maximizing the benefits of Herbalife’s offerings.
- Reactivate accounts upon request and ensure a smooth return to the community.
- Document and escalate any reported adverse events, ensuring proper follow-up with internal teams.
- Accurately code and track cases in our internal system for reporting and resolution.
- Collaborate with cross-functional teams such as Distributor Relations and Order Support.
Job Qualifications:
**Requirements**:
- A Middle School diploma or equivalent.
- At least 1 year of experience in a customer service or support role.
- A passion for helping others and a strong service-oriented mindset.
- Strong problem-solving skills and the ability to follow through on tasks.
- Excellent communication skills in **both Spanish and English**.
- A team player attitude with the ability to work across all levels of the organization.
- Results-driven and detail-oriented.
**Why Herbalife?**
- Be part of a global leader in health and wellness.
- Work in a dynamic, inclusive, and supportive environment.
- Enjoy opportunities for professional growth and development.
- Make a real impact in the lives of our Distributors and Customers.
