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Human Resources Coordinator

hace 2 semanas

Hermosillo, México Intugo A tiempo completo

Job Description:
We are a dynamic and growing staffing agency on a mission to provide exceptional staffing services to our clients and employees. With over two decades of industry experience, we have established ourselves as a reliable partner for businesses across various sectors. We are currently seeking a motivated and bilingual individual to join our team as a Customer Service Representative.

**Responsibilities**:

- Monitor and report employee attendance to ensure compliance with company policies.
- Promptly notify the Customer Service Manager or Staffing Supervisor of any work, housing, and transportation complaints or concerns raised by employees.
- Enforce all company policies and procedures to maintain a professional work environment.
- Handle incoming employee calls, addressing any job-related issues and providing appropriate support.
- Proactively engage with employees to enhance job satisfaction and promote employee retention.
- Provide translation services for employees when necessary to facilitate effective communication.
- Transfer calls to the relevant departments or resources as needed.

**Requirements**:

- Previous experience in customer service or supervisory roles is preferred.
- College education is preferred.
- Must be bilingual in Spanish/English, with excellent communication skills in both languages (reading, writing, and speaking).
- Ability to multitask and effectively handle stressful situations.
- Proficient in basic computer software such as Excel, Word, and internet usage.
- Typing skills at the speed of conversation to accurately document call details in our Applicant Tracking System (ATS).
- Strong problem-solving skills and proactive approach to resolving issues.
- Demonstrated teamwork attitude and excellent interpersonal skills.
- Highly organized, professional, and proactive in taking charge of responsibilities.
- Ability to maintain strict confidentiality at all times.

Tipo de puesto: Tiempo completo

Salario: $15,000.00 al mes

Horario:

- Diurno
- Lunes a viernes

Prestaciones:

- Vales de despensa

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial