Director, Product Development

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Development

Director, Product Development

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Mexico Network Products Team is looking for a Director, Product Management to lead our customer experience and operational excellence strategy forward by consistently create, innovate and solve problems.

About the role

Director, Product Management is the main partner to the Technology and Operations teams to make sure that the product is running properly without issues. He plays a critical role to make sure that fixes and enhancements are done to keep the product competitive above our competitors. He is also the bridge with our sales team to understand the pain points customers are having and come up with a solution.

Role
- Revenues for supported product and segment
- Specific Operational KPIs to manage the product
- Product penetration ratio to assigned segments
- Demonstrate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement
- Contribution to SA community, incl. supporting other CSCs if needed
- Market specific objectives
- Serves customers within the Financial Institutions, Retail & Commerce, Digital Partners and Government segments
- Understands value chain of assigned segments to identify trends, needs and opportunities for Mastercard
- Has a good understanding of Mastercard Products, Services and Corporate Strategy
- Has a good Network and Digital Products Knowledge
- Collaborates with Account Management teams to identify customer needs and opportunities; recommends needs-based solutions in coordination with Products, Services and Marketing

Experiences
- Proven ability to lead in a matrix environment
- Can deliver high quality products/services in a high growth environment where priorities shift rapidly
- Ability to use hard data and metrics to back up assumptions and develop business cases
- Demonstrated ability to operate with complete independence and autonomy
- Extensive experience building and launching products
- Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
- Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual product teams across the organization
- Demonstrated experience as people manager with the ability to attract, recruit, and develop product talent

All About You:

- Deep understanding and experience of product development, product management, consumer experience and problem solving.
- Good understanding of Mastercard products and services.
- Ability to comprehend the business and market context to drive innovative solutions
- Strong understanding of customer’s evolving strategic needs, the current and potential future market environment.
- Good understanding of technical basics, APIs, process flows.
- Highly collaborative; strong communicator, natural integrator with demonstrated ability to develop and deliver products and solutions for customer needs.
- Strong product development discipline; able to manage for differentiation, consumer experience, quality, and economics.
- Ability to rally and gain backing from internal stakeholders in order to build organizational support for the proposed solution.
- Ability to understand in depth, analyze, and select current and emerging technologies that are pertinent to the Customers.
- Demonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from data.
- Experience in Project Management