Towbook Dispatcher

**Responsibilities**:

- Handle incoming calls from customers requesting towing and roadside assistance services.
- Collect essential information such as location, vehicle type, and reason for service.
- Utilize Towbook dispatch software to enter, track, and manage service requests accurately.
- Dispatch tow trucks and service personnel based on urgency and availability.
- Monitor the status and location of tow trucks to ensure prompt responses.
- Maintain communication with customers regarding estimated arrival times and service updates.
- Document all service interactions and maintain accurate records within Towbook.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborate with drivers and team members to optimize operational efficiency.

**Requirements**:

- Proven experience as a dispatcher, specifically in the towing or roadside assistance industry.
- Familiarity with Towbook dispatch software is highly preferred.
- Strong verbal and written communication skills.
- Attention to detail and the ability to manage multiple tasks simultaneously.
- Capability to work under pressure and make informed decisions quickly.
- Knowledge of local road networks and geographical areas is advantageous.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Commitment to providing outstanding customer service and problem-solving capabilities.
- A collaborative mindset and the ability to work as part of a team.

**Benefits**:
Competetive Salary, Remote Position, Schedule Flexibility