Technical Consulting Manager

The Technical Consulting Manager leads a high-performing team of technical professionals, driving impactful customer outcomes through strategic consulting, solution delivery, and people development. This role blends strong leadership with technical acumen, delivering success by empowering individuals, modeling company values, and fostering a growth-oriented culture.

Acting as a key player in both pre-sales and delivery phases, the manager coaches their team to effectively translate complex business requirements into actionable technical solutions, while aligning with customer goals and business value. They contribute to sales strategy by identifying opportunities, providing insights from the field, and guiding the appropriate resourcing and skills alignment.

The role requires strategic oversight of project planning, capacity management, and the execution of customer engagements. The manager supports internal teams and project delivery by resolving escalations, managing stakeholder expectations, and driving operational excellence through compliance, governance, and adherence to best practices.

Additionally, the Technical Consulting Manager plays a critical role in intellectual property development and knowledge sharing, while ensuring readiness through certification and skills development. They also act as a sponsor for business development initiatives, support organizational change, and are accountable for delivering a high-quality customer and partner experience.

This position demands a balance of technical leadership, business insight, customer engagement, and talent development, driving innovation and transformation across a dynamic and fast-paced environment.

**Responsibilities**:
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Pre-Sales Support
- Coaches teams on how to engage in pre-sales activities. Interacts, as required, with the pre-sales team to understand and prioritize the sales opportunities to engage the team appropriately, minimizing overlap. Provides input to Practice Leadership on trends, insights, and opportunities from the field. Makes deal approval decisions when appropriate. Identifies opportunities for expansion of existing work or new opportunities based on existing customer relationships.
- Provides input to the Resource, Insights, Capacity, and Capability (RICC) team on the resourcing based on skills, availability, and/or development plans for their team.

Technical Delivery
- Participates in workforce and capacity planning, capability building, and strategies to address capacity gaps in terms of resource mix (e.g., full-time employees, contractors) and geography.
- Collaborates with the account team to understand customer/partner requirements and constraints. Guides their team on understanding customer/partner requirements by providing resources as needed.
- Supports project managers and direct reports on projects as needed by bridging gaps in resources. Plans their team's work and responds to changing priorities. Participates in sales to delivery handoff and project kickoff as needed. Supports/sponsors strategic projects (external and internal) by bridging gaps in resources and removing roadblocks. Uses technical leadership skills, consulting services delivery expertise, and cross-industry solutions acumen to work directly with customers and account teams dedicated to achieving successful customer outcomes.
- Guides their team to operational excellence and holds them accountable for outcomes. Identifies opportunities for collaboration with other teams. Ensures adherence to Microsoft Services processes through compliance (e.g., Time reporting/approvals, Services Business Desk tools, Global Resource Management Calendar accuracy, Expense Policies, Data Protection policies/standards).
- May serve as an executive sponsor for strategic projects. Invests time nurturing relationships with customers to understand their business needs/goals and helps drive successful consulting delivery outcomes through team preparedness, precision delivery, escalation management, overall utilization, and high customer satisfaction.
- Supports delivery leads and guides their team on managing escalations. Proactively reports/anticipates issues, analyzes situations and leads the process of resolving complex issues in collaboration with the broader account team as needed. Engages with customers through Stakeholder alignment/ Executive Steering Committee meetings to coordinate, align, manage issues, and remove blockers.
- Proactively engages with internal team and customers/partners to address customer/partner feedback