Collections Analyst

hace 4 días

Saltillo, México Johnson Controls A tiempo completo

**Job Details**

**What you will do**:
**Job Scope & Purpose**:
By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable and sustainable world. As a globally diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities.

We are committed to helping our customers win and creating greater value for all of our stakeholders in everything that we do.

Our Cash Collections team work to maximise the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone. We work to keep our aged debt to a minimum through timely action of outstanding debt.

**How you will do it**:
**Essential Job Responsibilities**:
During your normal daily activities, you will need to maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.

You will be expected to analyze aging debt reports and initiate calls to, as well as receiving calls from, customers. With a strong analytical approach, you will support the business by understanding customer complaints, assist with the research of cases to resolve billing and commercial customer service issues on accounts and support actions to prevent delinquent payment.

**What we look for**:
**Position Requirements**:

- Intermediate English skills
- 0 - 4 Years in combination of collections, customer service, inside sales, AP or related experience.
- To perform this job successfully, an individual should have basic skills in accounting software related to collections; and intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
- Ability to utilize basic formulas
- Utilize Pivot Tables and V-Lookups
- Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast paced team environment while meeting deadlines
- Ability to perform moderately complex account reconciliation preferred
- Experience pulling and analyzing data from ERP and other systems
- Demonstrated knowledge and experience in reconciling accounts along with demonstrated capability of presenting outcomes to customers
- Solid self-management
- Team player with pro-active approach and problem solving personality
- Innovative and constantly looking for opportunities to improve
- Experience of working in Shared Service Centre/Retained/Outsourced environment an advantage

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.

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