HR Business Partner

**Company Description**
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Global Office in Mexico. Our Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
- Act as the primary HR point of contact for assigned business teams.
- Understand business goals and translate them into aligned HR priorities.
- Support leaders and managers in managing people-related topics with confidence and consistency.
- Support talent review discussions and help build development plans for key roles.
- Work with managers to identify skill gaps and training needs.
- Partner with L&D to facilitate workshops, training programs, and career development initiatives.
- Drive employee engagement actions based on surveys and feedback.
- Coordinate engagement activities and internal communications in collaboration with business and HR teams.
- Promote an inclusive, collaborative, and high-performance culture.
- Provide guidance during the performance management cycle (goal setting, mid-year, and year-end reviews).
- Educate managers and employees on performance and compensation frameworks.
- Highlight outliers or concerns to senior HR and Rewards team.
- Advise managers and employees on HR policies, employee relations, and conflict resolution.
- Conduct investigations and support disciplinary procedures in collaboration with legal/ER experts when necessary.
- Handle day-to-day employee concerns with fairness and empathy.
- Maintain and update HR dashboards or trackers for key people metrics.
- Provide reports and insights to support business or HR reviews.
- Use data to identify trends and recommend people interventions.
- Support change management efforts during organizational changes, transitions, or rollouts.
- Communicate HR programs and policies clearly to employees and managers.
- Act as a bridge between business and HR leadership

**Qualifications**
- Generalist HR Experience, knowledge and experience dealing with employee relations issues.
- Thorough understanding of field HR and employee relations, including the execution of HR policies and compliance management.
- Thorough understanding of local and regional labor legislation.
- Experience managing HRIS.
- Excellent communication and interpersonal skills, ethics, and cultural awareness.
- Aptitude for problem-solving and thorough knowledge of HR procedures and processes.
- psychology, administration, accounting degree, HR certification or experience related within HR
- Advanced English proficiency.

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