Software Development Specialist Advisor

**Req ID**: 306904

We are currently seeking a Software Development Specialist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

**Tibco Support AMS - Sr. Analyst**

As the API Integration AMS Sr. Analyst, you will be responsible for:

- L2 and L3 production support including corrective, preventive, adaptive and perfective maintenance.
- Taking the ownership of reported issues and making sure that they reach the desired resolution - including troubleshooting, internal communication, and providing feedback on a regular basis.
- Making sure the inter and intra team coordination for effective resolution of the incidents.
- Supporting and maintaining the Tibco runtime platform.
- Leading the activities such as production monitoring, break fix resolution including bridge calls, problem solving, gap analysis and configuration correction.
- Meetings with vendor support for any version updates and implementing it in all the environments.
- Identifying automation opportunities, reducing manual activities, documenting support activities, and partnering with development team on project and enhancement work.
- Notifying, escalating on support failures, managing incident and problem tickets.
- Supporting production implementations and post-change validations.
- Ensuring quality, maintainability, reusability of automation and core components.

**Job Requirements**
- 5-8 years of hands-on development/support/maintenance experience working in integration domain Tibco suite of products including Tibco BW, Tibco Administrator, Tibco EMS, Tibco Business Connect, Tibco EDI Messaging Protocols, Tibco SAP Adapter, Tibco Hawk.
- 5+ years of experience performing operations support for mission critical, high-performance Tibco integrations, most preferably on Tibco 5.x.
- 3+ years of experience in B2B integrations managing the Partner Onboarding including establishing connections over various protocols i.e EDI X12, EDIFACT, EZComm.
- Strong technical knowledge and a very good understanding of the various integration patterns.
- Experience with Agile & DevOps (Azure and or any other).
- Working knowledge of CICD process using Azure DevOps for deployment of Tibco APIs/Services and awareness working with Azure ecosystem.
- Hands-on knowledge of different data formats like (XML, JSON, Flat files, etc.).
- Experience working with Technology Information Security and Risk teams to implement solutions that adhere to security policies.
- Experience using Agile, Scrum and iterative development practices.
- Experience creating and maintaining solution documentation.
- Excellent analytical skills with the ability to understand and clarify complex issues and solutions.
- Excellent oral and written communication skills.
- Willing to work on rotation based shift/weekend shift/on-call support.
- Adhere & Maintain Response and Resolution within SLA.

**Good To Have**
- MuleSoft Anypoint Platform and experience performing operations support for mission critical, high performance.
- Experience with KAFKA.

**Required skills**

**EAI/Integration/Platform Tools**:

- Tibco Business Works 5.x
- Tibco Enterprise Message Service (EMS) 8.x
- Tibco Business Connect (BC) 7.x
- Tibco Administrator 5.x
- Tibco Designer 5.x
- Tibco SAP Adapter 7.x
- Tibco Hawk
- Azure CI/CD Pipeline
- Azure Repos

**EDI Standards/Protocols/Transports**:

- X12, EDIFACT, TRADACOMS, EZComm, cXML
- AS2, HTTP(S), (S)FTP, TCP/IP, VPN/IPSec, SSL/TLS
- SOAP, REST, XML

**Database**:

- SQL Server, Oracle, DB2, Cosmos DB

**Version Control System**:

- Azure Repos

**Other tools**:

- SOAP UI, EDISIM, SQL Server Management Studio, GEMS, Postman

**ERP**:

- SAP

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