Associate, Ppm Systems

hace 1 día

Aguascalientes, México Alcon A tiempo completo

Digital Solutions Business Systems Analyst - Level 7

Job Posting Title

Associate, PPM Systems & Business

Summary of Position

Key Responsibilities- Triage user support requests (ServiceNow), providing Level 1 business support and troubleshooting for existing implementations, while elevating and tracking more complex issue as needed. Track KPIs to meet established service standards.

Additional-
- Participate in demand management processes to document requirements for system enhancements and modifications.-
Qualifications- Bachelor's degree in technical or science field.- Excellent communication skills, both verbal and written, with the ability to work effectively in a collaborative team environment.- Ability to successfully work with personnel from multiple countries and time zones.- Experience with JavaScript is a plus.

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