Customer Service Agent

hace 2 semanas

Tijuana, México Moda para Autos, S. de R.L de C.V. A tiempo completo

Descripción y detalle de las actividades

Leader in Automotive Accessories is looking for motivated, energetic customer service agents to staff its US-based customer service center. Applicants must demonstrate a strong sense of professionalism and represent the organization in a courteous way. The customer service agent acts as a representative of the organization and liaison to customers and retailers, provides product information, and resolves customer service issues with courtesy, accuracy, and effectiveness. This is a full time position offering competitive compensation, full benefits, performance bonus based on customer metrics, and opportunity for growth.

**Responsibilities include**:

- Provide product information and troubleshoot installation issues
- Follow up outstanding issues, inquiries and order status
- Assist with and process orders, refunds, exchanges
- Create repair dispatches for customer and manage through completion
- Answer questions about warranties and terms of sale
- Act as a company gatekeeper and good steward of the organization
- Meet minimum expectations of up to 100 phone calls, tickets and sales per day
- Continually maintain thorough understanding of all company products, services and pricing
- Other duties as assigned

Experiência y requisitos

**Qualifications**
- Strong phone and customer service skills
- Ability to work well in a team environment
- Attentive, positive & detail oriented with outstanding communication skills
- Be comfortable handling high-stress situations including upset customers, large call volumes and prolonged busy periods
- Customer orientation and ability to respond to customers effectively
- Energetic, can-do attitude with an eagerness to learn and improve
- Ability to multi-task, prioritize, and time-manage effectively
- Solid computer skills
- Minimum two years of call center experience
- High School Degree

Recommended

Automotive Experience a plus

Beneficios
- Beneficios de acuerdo a la LFT

**Número de vacantes** 5

**Área** Administración

**Contrato** Permanente

**Modalidad** Presencial

**Turno** Diurno

**Jornada** Tiempo Completo

**Estudios** Carrera técnica

**Inglés**Hablado: Avanzado, Escrito: Avanzado

**Edad** 25 - 40 años

**Disponibilidad p. viajar** No

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