Remote Customer Service Agent

hace 3 días

Tijuana, México CareCar A tiempo completo

We are seeking a dedicated Remote Customer Service Representative (CSR) to join our team in the healthcare industry. We are looking for individuals who can start immediately. As a CSR, you'll provide exceptional service to our members, resolving inquiries and ensuring satisfaction with our healthcare services.
- **Maintaining a positive, empathetic, and professional attitude toward customers at all times.**:

- **Responding promptly to customer inquiries.**:

- **Communicating with customers through various channels.**:

- **Acknowledging and resolving customer complaints.**:

- **Knowing our service inside and out so that you can answer questions.**:

- **Coordination for Medicare members**:

- **Ensure patients are picked up and dropped off in a timely manner**:

- **Scheduling Trips**:

- **Confirming eligibility for health Plan members when needed**:

- **Give Active Trip Updates**:

- **Change or Cancel current reservations**:

- **Answer general Customer Service questions and transfer to the appropriate department when required**:

- **Confirm Trip Details for Future Trips'**:

- **Maintain Privacy under HIPAA Guidelines**:

- **Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures**:

- **Updates job knowledge by studying new product descriptions; participating in educational opportunities.**:

- **Keeping records of customer interactions, transactions, comments, and complaints.**:

- **Communicating and coordinating with colleagues as necessary.**:

- **Providing feedback on the efficiency of the customer service process.**

**Previous experience in healthcare and/or transportation logistics highly preferred.**

**Customer Service Agent Skills and Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

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