Front Desk Receptionist

CASA ALONDRA/ DIEGO RESTAURANTE

M O R E L I A

**FRONT DESK ASSOCIATE (FDA)**

The main job of a FDA at Casa Alondra Hotel Boutique & Restaurant Diego is to make sure guests have a great experience. This involves welcoming guests, helping with check-ins and check-outs, managing reservations, and addressing any questions or concerns guests may have. The front desk agent is the first person guests meet, and they work to create a friendly atmosphere and provide excellent service throughout the guests' stay.

Greeting / Check-In
- Welcome guests warmly and ensure a friendly check-in process
- Efficiently verify reservations and accurately input guest information.
- Provide information about hotel amenities, services.
- During evening shifts, welcome restaurant clients and manage waiting lists. Offer alternatives to ensure a smooth experience, and proactively communicate wait times and available options.

Check-Out:

- Manage the check-out process, settle bills, and ensure guest satisfaction during departure. -Handle any additional requests or services guests may require during check-out.

Guest Services:

- Address guest inquiries with professionalism and a customer-centric approach.
- Offer assistance and information to enhance the guest experience.
- Address inquiries, take messages, and provide necessary information.

Cash Handling:

- Manage cash transactions and payments accurately.
- Process payments, provide receipts, and ensure financial transactions are handled securely. Problem Solving:

- Handle unexpected situations, such as last-minute reservations or VIP requests, with efficiency and grace. -Address guest concerns or issues with a proactive and positive approach.
- Collaborate with other staff members to find timely solutions.

Handling Complaints:

- Address guest concerns and complaints professionally and empathetically.
- Strive to resolve issues promptly and satisfactorily to ensure guest satisfaction.

Professional Appearance:

- Maintain a polished and professional appearance that aligns with Casa Alondra's brand and standards.

Tipo de puesto: Tiempo completo

Sueldo: $9,500.00 - $10,000.00 al mes

Beneficios:

- Uniformes gratuitos

Tipo de jornada:

- Incluye fines de semana
- Rotativo
- Todos los fines de semana
- Turno de 8 horas

Pregunta(s) de postulación:

- What experiences make you a good fit for this role?
- What are your career plans in the next 2-5 years?
- What is your current or latest employment?

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

Fecha límite para postularse: 04/12/2024
Fecha de inicio prevista: 02/12/2024