Customer Quality Engineer

hace 3 días

Apodaca, México ABB A tiempo completo

**Customer Quality Engineer**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**Your role and responsibilities**:
In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance. The work model for the role is: #LI-Onsite This role is contributing to the Electrification team in Apodaca, Nuevo Leon. You will be mainly accountable for: Supporting specific communication relevant to quality management in your area of responsibility. Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization. Using quality data analytics from the organization to identify risks, failures, and non-conformances. Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.

**Qualifications for the role**:

- Bachelor´s degree in industrial, mechanical, electrical or similar engineering.
- Knowledge of Core Tools and highly skilled in information analysis to find solutions.
- 5 years of experience in similar positions working with internal / external customers.
- Will be dedicated to the after-sales communication part to follow up on after-sales orders, root cause due to equipment failure. Link between the after-sales department and plant.
- Experience/Knowledge of Salesforce and SAP.
- Ability to demonstrate your experience in reading electrical diagrams and technical background in electrical products or mechanics.
- Experience with ISO 9001-2015.
- Proficient in Microsoft Office / PowerBI.
- You are at ease communicating in advanced English level.

**What's in it for you?**:

- Lead exciting projects that help customers overcome their challenges
- Get exposed to cutting-edge technology in Electrification and have a visible impact on the future
- Enjoy a supportive and solution driven team environment

**Benefits**:

- Retirement plan
- Life insurance
- Accident insurance
- Paid and Unpaid leave opportunities
- Wellbeing program
- Dental insurance
- Flex days
- Employee Assistance Program (PAE)
- Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

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