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Bilingual Customer Service Agent Apply Today
hace 2 semanas
**Join our CP360 Family, today**
**From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.**
**Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together**
**Who We Are**:
Welcome to ContactPoint 360, the world’s fastest-growing global BPO.
At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.
With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.
Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.
At ContactPoint 360 Inc., we deeply understand the meaning of family and values.
As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.
Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
**Responsibilities**
- Assisting with customer questions.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Making sales or recommendations for services that may better suit customers’ needs.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Keeping records of customer interactions, transactions, and comments.
- Knowing our products inside and out so that you can answer questions.
**Position Requirements**
- 6 months-1 year of BPO customer service experience (preferred)
- Previous Sales Experience (Call Center and or B2B a plus)
- Demonstrates effective, clear and professional written and oral communication.
- Education level
- High School Diploma or equivalent (min.)
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- Build relationships with customers and engage them by going the extra mile
What we offer
- Great base salary plus bonuses up to $21,000 per month
- **Law Benefits**:
- **Life Insurance**:
- **Pantry Vouchers**
**Maple Leaf to Monterrey: Join Our Canadian-Inspired Team**
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $18,500.00 - $21,000.00 al mes
Prestaciones:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Lugar de trabajo: Empleo presencial
