Customer Advocate

hace 1 semana

Merida, México Boldr A tiempo completo

**YOUR ROLE**:
As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

**WHY WE WANT YOU**

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT YOU WILL DO**:

- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking escalation and ensure that issues are properly documented, prioritized, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- identify opportunities and recommendations for continuous process improvement
- Deliver service excellence and maximize customer service and satisfaction
- Work with external team to stay updated on product and service knowledge

**Requirements**:
**WHAT WE'LL LIKE ABOUT YOU**:
**YOU ARE...**:

- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- Proactive and self-motivated
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you're willing to share your skills and talents with the team
- Amenable to working on rotating shifts

**YOU HAVE...**:

- Excellent reading comprehension, verbal, and written communication skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters

**Benefits**
- Law Benefits
- PTO (Personal Time off)
- Mental Health Support
- Private Health Insurance
- Life insurance
- Learning and development program
- Career plan

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