Customer Advocate
hace 3 semanas
**WHAT IS YOUR ROLE**:As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.**WHAT WILL YOU DO**:- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism- Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved- Ensure proper and timely escalation of issues to meet internal and external expectations- Identify opportunities and recommendations for continuous process improvement- Deliver service excellence and maximize customer service and satisfaction- Work with the external team to stay updated on product and service knowledge**Requirements**:YOU HAVE- Excellent verbal and written communication skills- An ability to understand and communicate complex ideas to customers, both verbally and in written form- Ability to accept feedback gracefully and with an open mind- Customer orientation and ability to adapt/respond to different types of characters**Benefits**12 PTOSHealth InsuranceLife InsuranceMental health programCareer path
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Customer Advocate
hace 2 semanas
Merida, México Boldr A tiempo completo**YOUR ROLE**: As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional...
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Customer Advocate
hace 3 semanas
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.- We are a global team, united by our desire to connect diverse people with common values for boldr impact.- We employ just over a thousand team members across five...
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Customer Advocate
hace 4 semanas
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
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Customer Advocate
hace 1 semana
Merida, México Boldr A tiempo completo**BoldrImpact is looking for Customer Advocates! Must have own laptop able to work when coverage is needed.**WHAT YOU’LL LIKE ABOUT US- Great company culture! Our diversity, commitment, and passion are the things that make us great.- We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!- We’ve got...
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French Customer Advocate
hace 3 semanas
Merida, México Boldr A tiempo completo**WHAT IS YOUR ROLE**:As a French Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns regarding the clients’ products and services. In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional...
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French Customer Advocate
hace 3 semanas
Merida, México Boldr A tiempo completo**WHAT IS YOUR ROLE**:As a Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns regarding the clients’ products and services. In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional...
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Senior Customer Advocate
hace 2 semanas
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across five...
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Senior Customer Advocate
hace 4 semanas
Merida, México Boldr A tiempo completoA LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across five...
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Customer Advocate
hace 2 semanas
Merida, México Boldr A tiempo completoWHAT IS YOUR ROLE WHAT WILL YOU DO - Answer client queries with enthusiasm, courtesy, and an open mind - Provide excellent customer service in a timely manner - Comfortably work with data - Support associates with their general queries and needs **Requirements**: YOU HAVE - At least a bachelor’s degree in any field you’re passionate about! - 50-60...
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Spanish/english Customer Advocate
hace 1 semana
Merida, México Boldr A tiempo completo**WHAT IS YOUR ROLE**: As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and...