Order to Cash

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 119 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet - today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

Are you ready to take your finance career to the next level? Join our dynamic team in Querétaro as an **Order to Cash Analyst** specializing in **Collection**. In this role, you’ll maximize cash flow by efficiently managing the Invoice to Cash process, ensuring timely payments and minimizing deductions. Drive value by meeting SLA and KPI targets, identifying root causes for past due invoices, and delivering effective solutions. Partner with internal and external stakeholders to foster a customer-centric culture, promote continuous improvement, and ensure compliance with internal controls while maintaining operational excellence and cost efficiency.

**HERE’S A TASTE OF WHAT YOU’LL BE DOING**

**Customers and Operations**:

- Act as the main point of contact for assigned customers and sales teams.
- Understand customers' strategies, policies, and key personnel, as well as WK Kellogg's terms of sale and internal policies.
- Proactively follow up with customers to ensure invoices are received and payments are in progress.
- Manage collection of overdue receivables and resolve invalid deductions through coordination with customers, sales, and customer service teams.
- Handle order holds and releases, making decisions to support cash flow.
- Analyze trends to improve OTC processes and maintain a focus on achieving performance metrics.
- Collaborate with internal and external partners to identify and resolve ITC issues and stay in the top quartile of benchmarking metrics.

**Capability-Building and Innovation**:

- Continuously develop skills through training and on-the-job learning, becoming a process expert.
- Share best practices and mentor peers to support team growth.
- Contribute to process improvements for efficiency, quality, and control KPIs.
- Participate in special projects, process improvements, and system upgrades, ensuring smooth transitions during major changes.

**YOUR RECIPE FOR SUCCESS**
- Bachelor’s degree and at least 1 year of relevant experience (collections, deductions, or customer service).
- Proficient with ERP systems and MS Office.
- Strong verbal and written communication skills in English.

**ABOUT WK KELLOGG CO**

**THE FINER PRINT**

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

**_For US applicants:_**

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.

Let’s create gr-r-reat days,

WK Kellogg Co Recruitment