Customer Service Representative

hace 4 días

Querétaro, México Tata Consultancy Services A tiempo completo

**Responsibility**:

- Advanced English communication skills,-
- Proven Customer Support experience or experience as Client Service Representative,-
- Ability to appreciate the customers’ perspective showing empathy,-
- Active listening to fully engage the customer with their concerns,-
- Ability to multi-task,-
- Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources,-
- Understand policies and procedures and communicate them professionally to the customer,-
- Acknowledging and resolving customer complaints/concerns,-
- Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions,-
- Resolve customers’ concerns and answer customers’ questions to your best ability,-
- Able to manage stressful situations in customer Service Person.-
- **Specification**:

- Minimum High school Diploma-
- Good year of Customer Service Experience-
- Advanced proficiency in English- Available for full-time work- **Location**
- Queretaro
- **Job Function**
- TECHNOLOGY
- **Role**
- Assistant
- **Job Id**
- 370922
- **Desired Skills**
- Customer Service | IT Helpdesk | SMB Sales

**Qualifications** : BACHELOR OF ARTS

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