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**Duties & Accountabilities**
- Build and document automation processes for Infrastructure as Service
- Build and document automation processes for installation and patching of third-party software
- Plan, build, document, and initiate disaster recovery processes
- Interface with Product Development teams for IT design support
- Interface with IT Security team and implement security policy
- Interface with Operations team to assist with Production Incidents and Requests
**Education & Experience**
- University Graduate with bachelor’s degree in Computer Science, related field, or equivalent experience
- Minimum 4+ years of work experience in an IT role
- Knowledge of Incident management, Problem Management and Change Management
- Experience with middleware platforms such as JBOSS, Tomcat and WebLogic
- Experience with scripting such as Python, Puppet, Ant, Shell, and Bash
- Experience with load balancing appliances specifically: Big IP F5, AVI Vantage, and Apache
- Experience with data management tools: SQL, PL/SQL, PostgreSQL, SQL Server
- Fundamental knowledge of networking basics and topology
- Be able to work flexible shift hours including weekends for supporting 24/7 On Call
- A strong capacity for teamwork and a sense of ownership of responsibility
- Strong analytical and problem-solving skills
- Strong interpersonal skills - must be able to work effectively as part of a project/program team and foster team cooperation
**Communication**
- Must be a strong communicator both written and verbally in English
- Excellent listening, presentation, and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly languages
**Good to have**
- Exposure to ServiceNow
- Experience with AWS Cloud Development
