Voip Customer Support Specialist

hace 4 días


Iztapalapa, México PetDesk A tiempo completo

**About this Role**

As a contract VoIP Customer Support Specialist, you will support PetDesk's VoIP phone systems.. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. By leveraging customer data, PetDesk Phones improves communications (calls, chats, appointments). It streamlines the staff workflow through practice management software integrated with the VoIP telephone system and enhances the clients' web experience through its unique 24/7 managed live chat services and appointment booking.

This is a 100% remote contract position based in Mexico. Contractors will assist customers across North America.

Contractors must provide their equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and dedicated workstations.

**Tasks**
- Ensure the highest levels of customer satisfaction via phone
- Make system change requests (ex., Rename extension, change phone routes)
- Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets
- Enable system integrations for customers
- Conduct remote diagnostics and troubleshooting
- Resolve or Escalate customer requests/issues promptly
- Review, Analyze, and Evaluate trends on common system issues and communicate these to the company

**Requirements**:

- Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
- Exceptional customer service skillset
- Strong ability to multitask, prioritize tasks, and effectively manage time
- Skill in handling incoming and outgoing support calls
- Proficient in conflict resolution, with the ability to sympathize and empathize with customers
- Technical expertise in network equipment, business phones, and basic software usage
- Outstanding capacity to navigate and resolve intricate issues

Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company's innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.

We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.

**Notice at Collection to Applicants Residing in California



  • Iztapalapa, México WM de Mexico, S. de R.L. de C.V. A tiempo completo

    In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the leading global provider of data and analytics solutions for...


  • Iztapalapa, México Samsara A tiempo completo

    **Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...


  • Iztapalapa, México Transplace A tiempo completo

    Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments - Secure capacity for loads - Leverage carrier relationship to influence capacity awards during tight markets - Determine eligibility for additional non-committed freight to be awarded to internal brokerage services - Contact carrier to obtain status of...


  • Iztapalapa, México Emerson A tiempo completo

    **Essential Job Functions**:- Monitor order queue for new orders and quickly and accurately resolve open inquiries to get orders processed- Review and action Oracle sales orders for unorderable parts for hand off to Rapid Repair Center Customer Service Associate for order completion- Create and upload serial card references for orders processed- Support...


  • Iztapalapa, México Nielsen A tiempo completo

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • Technical Specialist

    hace 4 semanas


    Iztapalapa, México Avaya A tiempo completo

    **ABOUT AVAYA**:Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest...


  • Iztapalapa, México Skilled Wound Care A tiempo completo

    **Responsibilities**:- Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.- Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction.- Maintain accurate and...


  • Iztapalapa, México People Hackers A tiempo completo

    **Vacante para la empresa People Hackers en Iztapalapa, Ciudad de México**:**Sobre nosotros**- 30 años de experiência en el mercado, presencia a nível y fabricantes de soluciones para telefonía empresarial, comunicaciones unificadas en la nube y soluciones especializadas en call center, nos diferenciamos por ser innovadores y sin dudarlo, el cuidado del...


  • Iztapalapa, México People Hackers A tiempo completo

    **Vacante para la empresa People Hackers en Iztapalapa, Ciudad de México**: **Sobre nosotros** - 30 años de experiência en el mercado, presencia a nível y fabricantes de soluciones para telefonía empresarial, comunicaciones unificadas en la nube y soluciones especializadas en call center, nos diferenciamos por ser innovadores y sin dudarlo, el cuidado...


  • Iztapalapa, México Cisco Systems A tiempo completo

    Who We Are - The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a...