Customer Support Associate
hace 2 semanas
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.**Scope of this role****Responsibilities**:- Provide world-class support to customers for requests, issues, questions, concerns or enhancements- Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders- Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed- Investigate and suggest potential resolutions, workarounds, and tips for optimal use- Stay updated on industry trends and technological advancements and emerging digital support techniques- Experience in Quality Assurance or Software Testing is beneficial**About the role**:- This position will initially require an **on-site **training schedule with the potential to eventually become hybrid or fully remote.- Our Mexico City Nielsen office is located at Av. Javier Barros Sierra 555-Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX**Qualifications**:- Bilingual: Fluent in both English and Spanish- High school diploma or equivalent; some college education is a plus- Proven experience in a customer service or support role- Strong analytical and problem-solving skills- Ability to handle a high volume of customer interactions in a fast-paced environment**About Nielsen
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Cloud Support Associate, Aws
hace 2 días
Iztapalapa, México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo6+ months of software development with object oriented language experience - 6+ months of scripting language experience - 6+ months of network and operating system support experience - Bachelor’s degree in computer science or equivalent. As a Cloud Support Associate you will learn at an accelerated pace how to use and leverage many different cloud...
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Cloud Support Associate, Aws
hace 23 horas
Iztapalapa, México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo6+ months of software development with object oriented language experience- 6+ months of scripting language experience- 6+ months of network and operating system support experience- Bachelor’s degree in computer science or equivalent.As a Cloud Support Associate you will learn at an accelerated pace how to use and leverage many different cloud technologies...
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Business System Support Specialist
hace 2 semanas
Iztapalapa, México Emerson A tiempo completo**Essential Job Functions**: - Monitor order queue for new orders and quickly and accurately resolve open inquiries to get orders processed - Review and action Oracle sales orders for unorderable parts for hand off to Rapid Repair Center Customer Service Associate for order completion - Create and upload serial card references for orders processed - Support...
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Sr. Associate Customer Service and Order Management
hace 3 semanas
Iztapalapa, México Celanese International Corporation A tiempo completoOverview:**Responsibilities**:The Customer Experience Associate will support the Americas Customer Service team for Acetate Tow and Nutrinova business lines. This role will provide support to a team of Customer Service Representatives, Specialists, Team Leads, and various cross- function internal stakeholders to ensure efficient and accurate order...
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Customer Support Administrator
hace 2 semanas
Iztapalapa, México Nielsen A tiempo completoAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
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Customer Support Specialist
hace 2 días
Iztapalapa, México WM de Mexico, S. de R.L. de C.V. A tiempo completoIn the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the leading global provider of data and analytics solutions for...
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Business System Support Specialist
hace 2 semanas
Iztapalapa, México Emerson A tiempo completo**Essential Job Functions**:- Monitor order queue for new orders and quickly and accurately resolve open inquiries to get orders processed- Review and action Oracle sales orders for unorderable parts for hand off to Rapid Repair Center Customer Service Associate for order completion- Create and upload serial card references for orders processed- Support...
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Data Support Associate
hace 1 semana
Iztapalapa, México Blend A tiempo completoBlend is a diverse team of problem solvers who believe that the world's financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to...
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Voip Customer Support Specialist
hace 3 semanas
Iztapalapa, México PetDesk A tiempo completo**About this Role**As a contract VoIP Customer Support Specialist, you will support PetDesk's VoIP phone systems.. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. By leveraging customer data, PetDesk Phones improves communications (calls, chats, appointments). It...
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Associate Account Manager
hace 3 semanas
Iztapalapa, México H Code MEXICO A tiempo completoDescription:**About the Associate Account Manager Role**:We are looking for a full-time Associate Account Manager to support the Client Services team and Sales team in meeting campaign objectives and provide a high level of customer service to clients.**Requirements**:**Responsibilities**:- Own operational processes for assigned accounts in their entirety...