Customer Service Senior Executive

hace 2 semanas


Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

The Customer Service Senior Executive supervises order processing and order fulfilment tasks.
- He/She organises clients’ contact database, and monitors responses to customer requests and queries to minimise gaps in customer service delivery.
- He/She researches on customers’ needs to improve customer relationships and experience.
- He/She identifies appropriate channels and solutions for managing customers’ concerns.
- He/She analyses feedback and trends on various platforms used by customers to identify problems and opportunities for developing business process improvement solutions.
- He/She works in a customer-driven and service-oriented environment.
- He/She is a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.

**Key Requirements**
- You have solid prior experience in a similar role
- You have excellent organizational, administrative and problem-solving skills
- You possess strong communication, interpersonal, and customer service skills
- You work well in matrix environments requiring you to work with a wide range of stakeholders

Tipo de puesto: Tiempo completo

Salario: $1,000.00 - $1,500.00 a la semana

Horario:

- Turno de 10 horas

Tipos de compensaciones:

- Bono de asistencia
- Bono de puntualidad

Educación:

- Licenciatura trunca o en curso (Deseable)

Experiência:

- Customer Service: 3 años (Obligatorio)



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