Training Operations Data Specialist

**About the Team**: We're looking for a Training Operations Data Specialist to join the Training Operations team to streamline all automation and data efforts for the in-house and the partner network. The Training Operations team's mission is, "To deliver and optimize high-quality training programs that equip individuals and teams with the skills, knowledge, and confidence to achieve their full potential, driving organizational success and fostering a culture of continuous learning. We embrace change as an opportunity for growth and work collaboratively with our cross-functional partners to ensure alignment, agility, and impactful outcomes." **About the Role**: As a Training Operations Data Specialist, you will play a critical role in optimizing and scaling our training operations through automation, data analysis, and process improvements. You will work closely with cross-functional teams to streamline workflows, implement new technologies, and drive operational efficiency across all aspects of training. Your expertise in automation, data management, and project execution will enable us to deliver high-quality training experiences while improving speed and effectiveness. This role is ideal for someone who is passionate about operational excellence, process automation, and leveraging data to drive informed decisions. You will have the opportunity to work in a fast-paced, collaborative environment where you can make a direct impact on the success of our training programs. **What You'll Do**: - Lead automation initiatives to improve efficiency in training operations, reducing manual work and increasing scalability. - Analyze training data to identify trends, gaps, and opportunities for process improvements. - Manage training-related projects from conception to execution, ensuring alignment with business goals. - Develop and maintain dashboards and reporting tools to provide visibility into training performance and operational efficiency. - Collaborate with stakeholders across training, HR, IT, and other business units to implement process improvements and technology solutions. - Optimize resource allocation and scheduling to ensure training programs are delivered effectively. - Evaluate and implement new tools and technologies to enhance training delivery and operational effectiveness. **Specific projects/initiatives that you will be responsible for**: - The Training Data Specialist will keep up to date with all training processes, procedures, and initiatives for all three training operations teams and report into training operations in order to ensure the accurate level of detail needed to complete projects and initiatives. - Automating Training Enrollment & Tracking: Implement workflows and integrations that automate participant enrollment, progress tracking, and completion reporting. - Data-Driven Insights for Training Efficiency: Develop dashboards that provide real-time insights into training attendance, completion rates, and effectiveness metrics. - Process Improvement Initiatives: Identify and implement efficiencies in content delivery, trainer scheduling, and training logistics. - AI & Chatbot Implementation for Training Support: Explore and implement AI-driven solutions to provide on-demand learning support and reduce manual inquiries. - Standardization of Training Operations Workflows: Create SOPs, process maps, and playbooks to ensure consistency and scalability in training operations. - Integration of Training Systems with Business Tools: Work with IT and HR teams to integrate training systems with broader enterprise tools (e.g., Workday, THQ, Asana, Jira) for seamless data flow and automation. - Vendor Management Processes: evaluate the various processes and tools partners use **You're excited about this opportunity because you**: - You are a team player and you love helping people - You're a problem solver. You like being presented with a problem and coming up with a strategic and tactical plan in innovative ways—and you resist "this is how it's always been done" thinking. - You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel. - You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team. No job is beneath you. - You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments. - You're an owner. You want to own the outcome and make an impact on our most critical growth and profitability metrics. **Qualifications**: - 3+ years of experience in customer support or related industry - 1+ year(s) on the Network Training Operations team supporting 0-60 BPO training performance and vendor management - Expertise in operational modeling, advanced Excel (experience with SQL is preferred), coupled - with business