Customer Service Coordinator

hace 2 semanas

Ciudad Juarez, México ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO A tiempo completo

**ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO**

**Solicita**:
**Customer Service Coordinator**

**Descripción y Requisitos**

**Job Summary**:
The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism, follow through, and attention to details are critical skills for this role.

**Essential Responsibilities**:

- Receive and process orders for the organization
- Enter orders and associated information, such as names, addresses, and billing information, into a database
- Provide order confirmations to customers
- Contact appropriate parties to clarify orders and obtain additional information
- Verify order information for accuracy and completeness
- May respond to customer complaints

**Qualifications**:

- Bachelor’s Degree or equivalent relevant experience in Customer Service area
- 3-5 years of experience in a manufacturing environment
- Fully bilingual English-Spanish
- Strong organizational and communication skills and proven computer skills
- Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
- Familiarity with ERP systems and the manufacturing environment preferred

Puesto: Servicio al cliente**Información Adicional**
- Tipo de contrato: Permanente- Salario: Negociable
- Pais: MEXICO
- Estado o Region: Chihuahua
- Ciudad: Ciudad Juarez

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