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Work From Home

hace 2 semanas

Monterrey, México HRO A tiempo completo

**Responsibilities**
- Be responsible to attend Customer enquiries, identify their needs, clarify information and provide solutions.
- Making appointments and scheduling for patients, record call details in the system and register customers and educate them about special programs / initiatives.
- Act as first point of contact for Grievance management.
- Follow up on customer complaints/feedbacks

**Requirements**:

- High school diploma or GED (might be unfinished)
- Excellent Oral and Written Communication Skills
- English proficiency (B2)
- +6 months Customer Service Experience
- Customer service oriented: able to take the extra mile to engage customers
- Call center experience preferrable
- 0-1 yr. of work experience in voice process in hospital/insurance setup (preferred but not required)

**Technical requirements**:

- Computer Proficiency Skills
- Knowledge in operating Microsoft Office Suites

**We offer**:

- $12,000 Base salary
- Up to $3,000 Performance Bonus
- $3,000 Hiring bonus
- 2 Days off
- WORK FROM HOME
- Direct hiring since day 1
- Fully paid training
- Pantry vouchers
- 40 hours shift

**Salary**: $12,000.00 - $15,000.00 per month

Ability to commute/relocate:

- Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)
- Call Center: 1 year (required)

**Language**:

- English (required)

Work Location: One location