User Operations Senior Analyst

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We are seeking a highly analytical and results-driven **Senior Analyst** to join our User Operations team. In this role, you will leverage advanced analytical skills to transform complex datasets into actionable insights that drive strategic decisions and operational excellence. You will work closely with cross-functional teams, work directly with senior leaders and contribute directly to the achievement of DiDi food objectives in a fast-paced, data-driven environment.

Role Responsibilities:

- Conduct in-depth analysis of large and complex datasets to uncover trends, patterns, and business opportunities.
- Develop, monitor, and optimize KPIs to assess performance and identify areas for improvement.
- Design and deliver impactful reports, dashboards, and presentations tailored to senior leadership and key stakeholders.
- Collaborate with cross-functional teams to align strategies and ensure data-backed decision-making.
- Manage multiple projects simultaneously, ensuring timely execution and high-quality deliverables.
- Provide strategic recommendations through scenario modeling, forecasting, and market analysis.

Role Qualifications:

- Advanced proficiency in SQL and at least one programming language (Python or R) for data analysis and visualization.
- Proficiency in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills.
- Strong analytical mindset with the ability to translate complex data into clear, actionable insights.
- Excellent problem-solving skills and a proactive approach to identifying opportunities for improvement.
- Professional fluency in both English and Spanish.

**Nice-to-Haves**:

- 2-4 years of experience in strategy, consulting, or data analytics, ideally within the technology, consulting, or high-growth corporate sectors.
- Bachelor’s degree in Business, Economics, Engineering, Computer Science, or a related field.
- Demonstrated experience in stakeholder management and presenting insights to senior leadership.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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