Lead Business Manager Coo Centre of Excellence

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We are currently seeking an experienced professional to join our team in the role of

**Lead Business Manager COO Centre of Excellence**

**Role purpose**:
This role is to support the creation of the Global Finance Centre of Excellence (CoE) a central capability that oversees the execution and delivery of key business management accountabilities including robust financial and headcount management for Global Finance. Leveraging tools, technology and processes to provide a consistent, centralised view, driving collaboration, adapting best practice to support the finance function to operate in a cost effective manner. The CoE is required to create capacity within the teams to focus on finance transformation and the people agenda. The Business Manager provides dedicated, forward thinking, operational and business management support.

**Main activities**:

- Develop and implement revised Target Operating Model (TOM) for COO CoE team to ensure a consistent approach of support to Finance COOs is established across workforce management and the associated cost management that provides analysis and key insights/enablers to helps drive efficiencies across the entire function
- Develop OKRs to measure and monitor the effectiveness of the COO CoE across the Global Businesses, sub-functions and regions
- Provide strong team leadership and stakeholder management
- Identify common tasks/activities that can be aligned, standardised, streamlined and automated (leveraging existing technology platforms) in order to create “best practices” which can be implemented to ensure high operational standards
- Establish and drive a consistent and effective approach to business management across the Finance COO team
- Deliver against multiple outcomes and prioritise resources and demand across global Finance
- Provide regular updates to Finance COOs and build strong relationships to ensure effective ways of working
- Collaborate with wider Finance, Innovation and IT teams
- Develop strong culture of process documentation and controls within the CoE
- Drive positive change in processes, procedures, services etc. to deliver on financial, people or efficiency goals
- Develop robust financial and headcount management including FRP, forecast and consultancy approvals and tracking across sub-functions and regions
- Support the full end-to-end Global Finance headcount and financial planning and forecasting process, to ensure an accurate view of each sub-function and regions ability to meet targets
- Ensure support is provided for the production and monitoring of the headcount plans, forecasts and actuals that deliver the FRP, including analysis of submissions for sub-functions and regions
- Implement robust headcount and financial analysis, planning and reporting processes
- Support ongoing review and challenge of headcount plans and management across sub-functions and regions
- Headcount approval management including system management and governance at a sub-function / regional level
- Prepare ad hoc requests for templates/data on costs / FTE for Finance
- Support a consistent and effective approach to business management across the Finance COO team
- Collaborate with Global Finance Function CFO team and help ensure one golden source of data, one version of the truth, one set of assumptions and one centralised model
- Ensure development of revised process documentation to embed processes into the Finance CoE

Requirements

**Knowledge & Experience**
- Strong knowledge and understanding of the external environment within the market - regulatory, competitor and economic
- Strong emotional intelligence, analytical, communication, and leadership skills
- Forward-looking, agile, empathic, and inquisitive mindset
- Exceptional drive and commitment, ability to work and thrive in a fast-changing and results-driven environment, and proven ability in handling competing priorities
- Aware of tech and soft skills evolution in the market
- Understanding of advanced business and financial planning
- Good understanding of Group, Business and Finance strategy, values, and purpose
- Sound judgment, decision making, and problem-solving abilities
- Strong influencing, interpersonal, empathic, and conflict resolution abilities
- Setting high goals for self and team and delivering them with courage and tenacity
- Making considered decisions that protect and enhance HSBC values, reputation and business
- Well-developed communication and presentation skills
- A high degree of influencing skills, able to gain buy-in from senior management
- Exceptionally numerate, highly analytical, articulate, lateral thinker
- Sound process-design ability and track-record of successful project management
- Excellent organisational skills and an ability to juggle priorities to meet varied and sometimes ambiguous requirements
- Strong understanding of Financ