Customer Care Advocate

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

Position Summary:
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to make an impact. And if that’s you we would love to have you join us

At Rockwell Automation, we know that expanding human possibility requires connections. We do that every day with our customers as we bring the Connected Enterprise to life, but we don't stop there. We expand human possibilities in our communities — giving back, helping grow the next generation of STEM leaders and building relationships that last.

As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service. You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty. You will support our product and service businesses, you will work in an environment where no two days are the same. You embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will also be focused on identifying process improvement opportunities and helping promote those opportunities to implementation. You will report to Manager, Customer Care.

What you do:

- Work with partners to provide accelerated and valued outcomes.
- Prioritize the critical Moments that Matter.
- Have a clear understanding of measurements which measure the customer experience.
- Recognize customer needs and address them with urgency.
- Determine alternative solutions to solve the problem.
- Identify trend and opportunities for cause resolution, escalating through the proper channel.
- Collaborate to develop best practices.

The Preferred - You Might Also Have:

- Bachelor's degree in business administration, industrial Engineering or any Engerineering.
- Fluent English.
- Portuguese will be a differential
- 3+ years of experience interpreting and responding to customer requests.
- Identify the urgency of tasks and prioritize accordingly.
- Work well in a team environment of collaboration.
- Experience evaluating systems for positive end-to-end customer experience.
- Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
- Experience documenting customer issues in detail in technology and processes.

Benefits:
Once the recruiter contacts you, he will let you know about the benefits that we have as health insurance, pension plan, saving found.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace._

You will be part of a job family. Experience will be the determining factor for position level and compensation.

LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.