Claims Coordinator

**Position Title**:Claims Coordinator**

**Location**: Mexico City

**Reports to**:Credit and Collection Manager

**Job Summary**:
This position reports to the Accounts Receivable Manager - Mexico, supporting and coordinating all claims activities for Mexico for all divisions. The position has five direct reports in Mexico (Claims Analysts level).

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**Responsibilities**:

- Lead and coordinate researching and resolving customer deductions for all divisions by securing approvals to clear customer deductions in a timely manner (chargebacks should be cleared within 90 days from its creation). This requires effective management of 1,030 chargebacks/transactions created every month on average.
- Work in permanent alignment with multi-functional teams to secure supporting documentation in order to secure a timely flow on approvals and chargebacks clearing.
- Ensure chargebacks clearing process is handled accordingly to policies and procedures.
- Prepare forecast of chargebacks clearing for the month and quarter based on corporate targets and lead and follow up.
- Develop and generate weekly reports from Blackpearl approval system to track status on chargebacks submitted for approval, make interventions on approval delays, and achieve an appropriate synchronization on approval leadtimes to secure a smooth and timely approval process.
- Support divisions with chargeback balance reports by status and nature in order to assess customer accrual sufficiency analysis every month.
- Prepare and distribute reporting for chargeback clearing results (daily trackers, weekly Actual vs Forecast results, etc.) to drive action in order to secure target achievement.
- Initiate and follow up of formal claims with customers on rejected deductions through the available channel set by customer.
- Coordinate month-end closings activities on Claims team.
- Coordinate and support financial audits on Order to Cash processes.
- Develop and maintain / keep current strong knowledge of Customers claims policies.
- Identify opportunity areas in GBS Claims team processes and capabilities and act to correct/strengthen any deviation.
- Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other teams.

**Business Partnership**
- Create and maintain strong relationships with internal / external customers to leverage on them in order to achieve results
- Customers visits as needed to address deductions related issues
- Communicate and escalate situations in a timely manner
- Engage with and influence other areas involved in the OTC process to resolve issues (Sales / Sales Admin / BDS / Finance / Customer Service / Supply Chain /Technical Service)
- AR related reporting for Management / Internal Customers
- 3 to 5-year experience in multinational companies (fast rotation consuming goods preferred)
- SAP experience
- Strong customer service and client relationship building skills
- Strong organizational and communication skills are a must
- Fluid English speaker (80%)
- Excellent written and oral communication skills, high energy, action-oriented
- Retail customer’s website/portal experience (Soriana, Chedraui, WalMart, HEB, Casa Ley, Elektra, Lumen, Office Depot, Office Max, Coppel, etc) as a plus
- Proficiency in Microsoft Office Applications including Microsoft Word, Excel, and PowerPoint required.
- Excellent analytical skill and ability to meet processing deadlines.
- Ability to work independently as well as part of a team.
- Superior organization and attention to detail.

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer’s, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.

company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 28,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.