Lar Claims Support Coordinator

LAR Claims Support CoordinatorWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.Get to know the businessAIG Travel Guard is a provider of travel insurance plans and assistance services covering travelers worldwide through each of the 7 centers we have in different parts of the world. From our service center based in Mexico City we provide support to LAC, Spain and Portugal.AIG Travel Guard The plans offer coverage for vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage and more. We provide support to both leisure and corporate travelers all around the globe.Recently,AIG TravelGuard was awarded top honors by Forbes Advisor in theirBest Travel Insurance Companieslist for consumers. Out of 15 travel insurance companies ranked by the financial news outlet, AIG Travel came in first.About the roleWhat you need to know:- Total Compensation range from 148,000 MXN to 266,000 MXN based on experience- Paid Time Off; Up to 20 days each year after the first year with the AIG- Company provided language instruction (English/Portuguese)Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.The LAR Claims Support Coordinator is responsible for:- Receiving claim documents from customers and based on those, assigning new claims or activities to adjusters so that they can process the claims- Manage one or more inboxes receiving daily communications from customers and third parties and replying accordingly to questions or requests- Administrate the workload for the team of adjusters assigning different amounts or types of claims to different people, based on determined criteria and the status of the team- Process different basic claim activities, such as maintaining assignation databases, uploading documents to the system, processing payments to insureds, etcWhat we’re looking for:- Experience over the insurance operations, Claims or related in a basic to intermediate level- Entry Level. College degree not required, but preferred- Self-governance and responsibility are important, as it will be expected that you process your tasks independently- Excellent communication with customers (both written and by phone) in English and Spanish. Portuguese is a plus- Detailed oriented and organized- Proactivity and being able to determine priorities and urgencies- Basic computer skills, such as Excel, OutlookA look at our benefitsAt AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.We are an Equal Opportunity EmployerIt has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our m