Cbs Order to Invoice Analyst

hace 1 semana

Ciudad de México Colgate-Palmolive A tiempo completo

No Relocation Assistance Offered
Job Number #167975 - Del.Miguel Hidalgo, Mexico City, Mexico

**Who We Are**

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Order to Invoice Analyst

**Key Responsibilities**:

- Oversee total customer service management for assigned customer accounts, managing and performing all aspects of the order to invoice cycle as necessary.- Develop effective relationships with both customers and Colgate-Palmolive colleagues, ensuring successful order management and monitoring all aspects of the customer service process to ensure on-time deliveries.- Serve as the primary point of contact for communications related to orders and deliveries, primarily with internal customers, especially the CDO team, requiring excellent communication skills.- Build and maintain customer service relations, managing the order to invoice process, including troubleshooting difficult deliveries, processing returns, and resolving exceptions and claims within Colgate's Selling Terms and Conditions.
- Support the achievement of all service goals for assigned customers.

**Required Qualifications**:

- Bachelor's degree in Industrial Engineering, International Business, or a related field.- 1 year Customer Service/ Order Fulfillment, Planning, Sales, Logistics or Supply Chain experience.
- Intermediate level of English proficiency.

**Preferred Qualifications**:

- Strong knowledge of SAP, advanced Excel, and Google Sheets.- Proven experience in managing the order to invoice cycle.- Ability to problem-solve and manage multiple tasks in a dynamic environment.
- Strong customer focus and organizational skills to ensure customer satisfaction.

**Our Commitment to Inclusion**
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

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