Service Desk Level I Analyst
hace 2 semanas
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications. At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row What makes us so great? Our people - we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another. We believe that: - You should be able to grow and feel empowered at work. - You should have fun in a diversified environment and bring your true self to work daily. - Work-life balance is vital to our positive culture. We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH We are currently hiring a **remote Service Desk Level 1 Analyst** Work only 4 days a week - Saturday - Tuesday **_ What is the shift and pay?_** - Pay: 14,000 pesos monthly - Shift: 5:30am - 6:00pm CST Saturdays and Sundays; 2:30pm - 11:00pm CST Monday & Tuesday **_Essential Functions_** - Log all service desk interactions in the ticketing system and escalate issues to the appropriate team or individual - Provide first-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems - Resolve technical issues when possible and escalate to appropriate support teams when necessary - Ensure timely and accurate resolution of all service desk issues - Conduct follow-up activities with customers or employees to ensure satisfaction with the service provided - Continuously improve technical skills and knowledge through training, certification, and self-directed learning - Participate in special projects as assigned **_Qualifications and Requirements:_** - Advanced English Skills - oral and written - High school diploma or equivalent required; associate or bachelor's degree in computer science or related field preferred - 1-2 years of experience in a technical support role, preferably in a service desk environment - Strong customer service skills, with the ability to communicate technical information to non-technical users - Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting - Ability to work independently and as part of a team, focusing on delivering exceptional customer service - Excellent problem-solving and analytical skills - Ability to manage multiple tasks simultaneously and prioritize workload effectively **_Our comprehensive benefits package:_** - Savings / Monthly 13% cap - Pantry Vouchers 9% deposited every month - Christmas Bonus: 25 days of your daily income - Vacations - 12 days after the first year - Anniversary Bonus - 10 days of base salary - Vacation Premium - 40% first year - Major Medical Insurance covers you and your immediate family - Life Insurance - Quarterly Bonus - Marriage or Bereavement Time off - Maternity/Paternity Time off - Ergonomic Chair - 250 pesos monthly stipend for internet and electricity **Equal Opportunity Employer
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