Service Desk Analyst
hace 13 horas
Job Description- **- Job Title: Service Desk Analyst - L3- Req Id: - City: Mexico City- State/Province: Mexico- Posting Start Date: 10/30/25-- Job Description:**Job Description - Service Desk Analyst**:- 0-2 years of experience in a service desk or technical support rol. Provide first and second-level IT support for multiple customers via mail, chat and calls.- Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex issues to higher-level support teams as needed.- Log, track, and manage tickets in the IT Service Management (ITSM) tool.- Ensure SLAs and response times are met for incident resolution and service requests. Maintain accurate documentation of issues and resolutions-- Support IT policies, compliance, and security best practices- Mandatory Skills: Spanish Language.Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Service Desk Analyst
hace 2 días
Ciudad de México Wipro Limited A tiempo completoJob Description - **- Job Title: Service Desk Analyst - L3- Req Id: 101810- City: Mexico City- State/Province: Mexico- Posting Start Date: 10/30/25- - Job Description:**Job Description - Service Desk Analyst**: - 0-2 years of experience in a service desk or technical support rol . Provide first and second-level IT support for multiple customers via mail,...
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Service Desk Analyst
hace 2 semanas
Naucalpan de Juárez, México Jm Group A tiempo completoImportante empresa solicita soporte técnico (Service Desk Analyst)**Funciones**:- Dar soporte técnico a clientes de Estados Unidos, vía telefónica, correo electrónico o chat.- Solución de Problemas y documentación de estos.**Requisitos**:- Inglés conversacional (Indispensable)- 1-2 años de experiência en Costumer Service- 3-5 años de experiência...
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Help Desk Analyst
hace 2 días
Ciudad de México Ria A tiempo completoOur OpportunityRia is looking for a Help Desk Analyst. This position will play a key role in assisting agents and, correspondents globally, and corporate stores via internet. As a Help Desk Analyst, you will report directly to the Help Desk Supervisor. This position will be for an FxOnline Project.Key responsibilities include:- Make outgoing calls providing...
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Service Desk Analyst
hace 2 semanas
México Tata consultancy services A tiempo completo**Service Desk Analyst** **Work location : Monterrey** **Work Mode: Onsite** - Excellent documentation and communication skills - Ability to work quickly, accurately, and efficiently under tight deadlines. - Must be highly organized, proactive, and collaborative. - Ability to work independently and as part of a team and be flexible and agile to meet quick...
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Service Desk Analyst
hace 2 semanas
Naucalpan de Juárez, México Jm A tiempo completoImportante empresa solicita **SERVICE DESK ANALYST****Requisitos**:- **Ingles conversacional indispensable C1**:- Escolaridad bachillerato concluido o licenciatura trunco o estudiando- Conocimiento outlook, atención al cliente y microsoft sharepoint- Experiência1 año como customer service, 3 a 5 años como service analyst o soporte tecnico IT- Contar con...
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Service Desk Analyst
hace 3 semanas
Prados de Providencia, México STAND 8 A tiempo completo**Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction.**Key Responsibilities**:- Provide technical support for hardware,...
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Senior Service Desk Analyst
hace 5 días
Ciudad de México WTW A tiempo completo**Description**: The Service Desk Team Lead will oversee and guide a team of Senior Service Desk Analysts to deliver exceptional technical support and customer service. This role involves driving excellence, fostering team growth, maintaining high client satisfaction, and ensuring the team meets organizational goals and service level agreements (SLAs). The...
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Senior Service Desk Analyst
hace 5 días
Ciudad de México WTW A tiempo completo202504079 - Mexico City, Mexico - Bevorzugt **Description**: The Service Desk Team Lead will oversee and guide a team of Senior Service Desk Analysts to deliver exceptional technical support and customer service. This role involves driving excellence, fostering team growth, maintaining high client satisfaction, and ensuring the team meets organizational...
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Bilingual Service Desk Analyst
hace 3 semanas
Ciudad de México Wipro Limited A tiempo completoOverview:Wipro Limited (NYSE: WIT, BSE: , NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients...
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Service Desk
hace 3 semanas
Ciudad de México Netlogistik A tiempo completo_**netLogistik**_ **es una empresa dedicada a brindar servicios de Tecnología para la cadena de suministro, buscando siempre dar un valor agregado a nuestros clientes y actualmente nos encontramos en el #23 **_**de Top Companies en expansión.**_Escolaridad: Ing. en sistemas o carreras a fin (concluida)Experiência: Al menos 1 año atendiendo clientes en un...