Service Desk Analyst

hace 3 semanas

Ciudad de México Wipro Limited A tiempo completo

Job Description- **- Job Title: Service Desk Analyst - L3- Req Id: - City: Mexico City- State/Province: Mexico- Posting Start Date: 10/30/25-- Job Description:**Job Description - Service Desk Analyst**:- 0-2 years of experience in a service desk or technical support rol. Provide first and second-level IT support for multiple customers via mail, chat and calls.- Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex issues to higher-level support teams as needed.- Log, track, and manage tickets in the IT Service Management (ITSM) tool.- Ensure SLAs and response times are met for incident resolution and service requests. Maintain accurate documentation of issues and resolutions-- Support IT policies, compliance, and security best practices- Mandatory Skills: Spanish Language.Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

  • Help Desk Analyst

    hace 3 semanas

    Ciudad de México Ria A tiempo completo

    Our OpportunityRia is looking for a Help Desk Analyst. This position will play a key role in assisting agents and, correspondents globally, and corporate stores via internet. As a Help Desk Analyst, you will report directly to the Help Desk Supervisor. This position will be for an FxOnline Project.Key responsibilities include:- Make outgoing calls providing...

  • Service Desk Analyst

    hace 4 días

    México Tata consultancy services A tiempo completo

    **Service Desk Analyst** **Work location : Monterrey** **Work Mode: Onsite** - Excellent documentation and communication skills - Ability to work quickly, accurately, and efficiently under tight deadlines. - Must be highly organized, proactive, and collaborative. - Ability to work independently and as part of a team and be flexible and agile to meet quick...

  • Service Desk Analyst

    hace 3 días

    México Tata consultancy services A tiempo completo

    **Service Desk Analyst****Work location : Monterrey****Work Mode: Onsite**- Excellent documentation and communication skills- Ability to work quickly, accurately, and efficiently under tight deadlines.- Must be highly organized, proactive, and collaborative.- Ability to work independently and as part of a team and be flexible and agile to meet quick...

  • Service Desk

    hace 3 semanas

    Ciudad Apodaca Centro, México Open Service A tiempo completo

    **Descripción**Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:**Service Desk**- **Horario**_: lunes a viernes de 8:00 a 6:00 p.m.**Modalidad**:...

  • Service Desk

    hace 3 días

    Ciudad de México Cognizant A tiempo completo

    **Job Summary****Responsibilities**- Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations.- Oversee the Service Desk to provide timely and effective support to end-users.- Utilize Service Now to track manage and resolve incidents and service requests.- Maintain and support Windows environments to ensure optimal...

  • Service Desk Coordinator

    hace 3 semanas

    Ciudad de México Marken A tiempo completo

    Job Summary: The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation. The Service Desk Coordinator is...

  • Service desk

    hace 2 semanas

    Ciudad Apodaca, Nuevo León, México Open Service A tiempo completo

    Descripción del puesto Service desk (SQL)Horario: Viernes a martes de 3:00 p.m. a 1:00 a.m. descanso miércoles y juevesModalidad: Home office (Capacitación presencial en Apodaca).Responsabilidades principales:Atender tickets de soporte (niveles 1 o 2).Ejecutar consultas SQL.Identificar errores o inconsistencias.Escalación a otros niveles en caso de ser...

  • Service Desk

    hace 4 días

    Ciudad de México AGGITY A tiempo completo

    Ingeniero Service Desk Disponibilidad para horario nocturno Actividades: - Seguimiento a tickets de clientes internos/ externos - Registro de casos para requerimientos - Atención a solicitudes informativas - Atención a eventos de monitoreo Tipo de puesto: Tiempo completo Salario: $8,000.00 al mes Horario: - Nocturno - Turno de 8 horas Tipos de...

  • Service Desk

    hace 4 días

    Ciudad de México, CDMX Cognizant A tiempo completo

    **Job Summary** **Responsibilities** - Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations. - Oversee the Service Desk to provide timely and effective support to end-users. - Utilize Service Now to track manage and resolve incidents and service requests. - Maintain and support Windows environments to ensure...

  • Agente de Service Desk

    hace 3 semanas

    Ciudad Apodaca Centro, México Open Service A tiempo completo

    **Descripción del empleo**Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:**Agente de Service desk**Zona de trabajo: Apodaca (remoto)Horario: 3:00 p.m. a 1:00 a.m. con...