Support Administrator

This is us
Esko, a Danaher company, is a global provider of integrated software and hardware solutions that digitize, automate and connect the go-to-market process of consumer goods. Esko connects people, processes and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy, efficiency and speed. Packaging for 9 out of 10 major brands is produced by Esko customers today. Headquartered in Gent, Belgium, Esko employs 1800 people worldwide with a unique focus on the packaging.
Esko, Brand Solutions is a business unit within Esko and it helps its customers make the best packaging for billions of consumers. Our product portfolio supports and manages the packaging and print processes for consumer packaged goods (CPG) brands, pharma, life science, and retail customers.

Esko solutions are used in packaging management (WebCenter), asset management (MediaBeacon), artwork creation and 3D visualization (Studio), structural design (ArtiosCAD), prepress, workflow automation (Automation Engine), quality assurance, sample-making, palletization (CapePack), supply chain collaboration and/or the production of signage and displays.

Our core values

We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.

The Support Administrator is a unique opportunity to

Contribute in a meaningful way by providing quality and efficient technical service to one of our valued SaaS customers.

**The Support Administrator is responsible for the following**:
End User Support
User, Security, and Custom Field Maintenance & Administration
Workflow Maintenance & Administration
Digital Asset Management (DAM) Maintenance
Reporting
User Training & Demonstrations

**In this role, the Support Administrator will**:
Provide Tier 1 day to day support and administration of a customer’s BLUE site in a post-deployment environment.
Maintain and modify the customer’s site by managing user accounts, modifying workflow templates, editing custom fields, and fine-tuning end user security settings.
Understand and prescribe to any Site Maintenance workflows and Standard Operating Procedures established by the customer.
Deliver monthly, quarterly, and bi-annual reporting on client Key Performance Indicators (KPIs)
Provide software and procedural training to new hires and assist customer sponsors in supporting the use of the system within the customer organization.
Work directly with the customer’s Global Process team and participate in discussions to determine potential changes to workflow and site requirements.
Communicate with System Support Administrator counterparts both regionally and globally to manage workload and gain knowledge on global activities.

Excellent communication and presentation skills both verbal and written
Strong problem-solving skills and capability to maintain focus in a demanding environment
Ability to adjust assignments to best align with customer’s needs
Attention to detail, ability to understand and adapt to company and customer processes and procedures.
Technical aptitude and interest in embracing new technologies to maintain and increase customer satisfaction.

**Your Education and/or Background Experience will include**:
Two to Five years’ experience with SaaS or Enterprise software solutions in a support role
Bachelor’s degree in Computer Science or related discipline
Involvement in Graphic Services Production or with Digital Asset Management solutions
Experience in leading user training
Knowledge of full-life cycle implementation and/or development
Intermediate skills using Microsoft Applications (Word, Excel, PowerPoint, SharePoint, Power BI)

**Offer**:
You will be part of a dynamic team in which there is a high focus on delivering results and
continuous improvement, but also where having fun and teamwork is very important.

It's a fast-paced environment, a consultative role, where you will get to partner with people to
achieve their strategic business goals.

You will work in a leading global company, with a Manager who cares about you, your strengths
and will help you to develop the best possible version of yourself.