Analistas Quejas Aclaraciones Comisiones Cargos no
hace 6 días
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities**: - Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients - Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales - Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries - Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed - Support expansive and diverse array of products and services - Assist with ongoing Lean and process improvement projects - Resolve complex problems based on best practice/precedence, escalating as needed **Qualifications**: - 2-4 years of relevant experience - Proficient in Microsoft Office - Comprehensive knowledge of Dispute process - Ability to work occasional weekends to support Pega releases and COB testing - Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s) - Demonstrated analytical skills and mathematical knowledge - Consistently demonstrates clear and concise written and verbal communication skills **Education**: - High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. DESCRIPCION ADICIONAL DEL PUESTO: - HABILIDADES Y CONOCIMIENTOS INCLINADOS A LAS ACTIVIDADES - Tener conocimiento de paquetería Word, Excel - Conocimiento de productos financieros para quejas y aclaraciones. - **Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Analista de Aclaraciones/ Quejas
hace 2 semanas
Ciudad de México Citi A tiempo completoEl Especialista en Apoyo de Operaciones 5 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Analista de Normalización Aclaraciones Cargos no
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Analista de Aclaraciones Cargos no Reconocidos
hace 2 semanas
Ciudad de México Citi A tiempo completoEl Especialista en Apoyo de Operaciones 4 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Analista de Quejas/ Aclaraciones
hace 7 días
México Citi A tiempo completoEl Especialista en Apoyo de Operaciones 5 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Banamex analista QA de Quejas y Aclaraciones
hace 7 días
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Banamex- Analista QA de Quejas y Aclaraciones
hace 3 días
Ciudad de México Citi A tiempo completoThe Ops Support Associate 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 1 serves...
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Analista de Aclaraciones/ Dictaminación Posible
hace 3 días
Ciudad de México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Ciudad de México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
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Ejecutivo de Aclaraciones Cargos no Reconocidos
hace 7 días
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Analista de Aclaraciones
hace 4 semanas
Ciudad de México StoriCard A tiempo completoAnalizar los elementos de la aclaración para determinar si es procedente continuar con la gestión.- Comprobar los ajustes a la cuenta del cliente, de acuerdo con el análisis de la solicitud del cliente.- Tramitar ante los medios de pago la controversia del movimiento no reconocido por el cliente, de acuerdo con lo establecido en el Contrato de Intercambio...
