Branch Service Team Leader

hace 1 semana

Tlahuac, México HSBC A tiempo completo

-Job description

**Job purpose**

Ensure all initiatives under Physical Channels are progressing on time and achieving results as expected. Includes in scope the writing of specific documents or dashboards to assist the management and oversight. Analysis about trends to provide awareness to Physical Channels Head and follow up commitments with the EXCO of the Channel and other support members.

Main responsibilities:

- Track the right implementation of initiatives and commitments on benefit of Physical Channels.
- Develop the BSC of the channel and any other required document to provide visibility for the decision making.
- Analyze the trend of KPIs to provide insight and awareness.
- Communicate as necessary all relevant matters across the structure ordered by the Physical Channels Head (PCH).

Customers / Shareholders
- Active collaboration to ensure appropriated attendance to direct escalations sent to PCH

Leadership & Collaboration
- Conduct and oversight the initiatives delegated by PCH

**Main challenges**

This role demands high ownership to solve problems within short period of time and high effectiveness. High resilience to work under pressure, promoting team work and collaboration.

Keep incremental motivation across the structure to ensure the completion of initiatives.

**Job Context**
- Team Leader should have close relationship with Heads of Channels, Products, Physical Channels and CoS even with the support structure (local and global).
- Team Leader should provide scorecards daily updated as per matters under tracking.
- Team Leader should work very close to HR teams.

**Internal Control**
- High integrity and ethic, very aligned with Conduct Manual and regulation.
- Keep updated about internal policy and mandatory training.
- Escalate to Management and Transformation Head any breach discovered along the process.
Requirements

**Skills & Experience**

**High appreciated**:
Numeric acumen and outstanding statistics skills

**Skills**:
Leadership

Negotiation

Well organized

Strategic mindset

Curious and challenging

Analytic

Agile to implement. High sense of urgency

Fluent in English to present and debate

**Software, hardware**:
Microsoft office y Excel (advanced).

**Rating**:
Top/Strong, Performance and V&B.

High integrity and background.
- “At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.”_
- “At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights.”_

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