Support Engineer
hace 3 días
**The Business
Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations.
Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.
Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.
Awards & Recognition:
- The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.
- Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.
- Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.
- Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.
**The Role**
This position will not require significant travel.
The position will report to the Service Center Engineer Team Lead.
**Open positions in the following city: Mexico City**
**The Requirements**
- Respond to technology issues from service center team members. Provide rapid response and recovery to assist CSRs with software/hardware problems.
- Troubleshoot customer contact issues by interacting and problem solving with Service Center Operations, Vendors, Telecom providers, IT, and Network Operations.
- Coordinate with Facilities Services to ensure adequate hardware (laptops, USB headsets, workstations UPS units, etc.) inventory is maintained for both emergency back-up and acquired in a timely basis for new hires
- Provide CSR on-boarding support
- Setup, configure, maintain, and monitor the contact management system, as well as manage its configuration. Work together with data center and vendor personnel to achieve high reliability and performance.
- Setup new clients and make modifications to existing clients by customizing “workflows” (software) used to process customer contact transactions.
**What’s in it for you?**
- Competitive salary.
- Benefits over and above the law: Grocery Coupons, Annual Performance Bonus, Saving Fund, + vacation days.
- Major medical and Life Insurance
- that’s assured
- We are proud to actively invest in your learning through various learning platforms and certifications.
- Flexible Working - We understand flexibility is key to supporting an inclusive and diverse workforce and so we have a variety of different working arrangements
- A high-performance company culture that will help you to progress quickly and thrive.
Equal Opportunity Employer
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