Customer Service

hace 3 días

Ciudad de México Dawn Foods A tiempo completo

**Job Title**:Customer Service & Export Coordinator**:

- Facility: Mexico City HQ
- Location: Ciudad de Mexico, Ciudad de Mexico, Mexico
- Workplace Type: Hybrid

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.**Customer Service & Export Coordinator**

**_Objetivo_**_:_

Gestionar función de customer service para clientes de exportación mediante la administración de órdenes, coordinación de ejecución en tiempo y forma de los embarques, comunicación con area de operaciones de Norteamérica y con equipos de soporte así como el cumplimiento de objetivos y métricas del area.

**_Actividades:_**
- Atencion al cliente desde su orden de compra hasta la entrega de su producto.
- Seguimiento de ordenes de los clentes asegurando en todos los prcoesos el cumplimiento de su orden completa
- Gestionar las solicitudes de clientes de la región de norteamerica (EU)
- Monitoreo a la ejecución de logística internacional entre el cliente y el area de trafico
- Gestión de relación y comunicación entre equipo de operaciones, equipo comercial y clientes
- Evaluación de riesgos operativos en ejecución de logística internacional
- Monitoreo y cumplimiento de indicadores/métricas del area
- Evaluar y proponer mejoras a procesos aplicables a la gestión comercial y operativa entre Norteamerica y comercial (operaciones, calidad, demanda, etc)

**_Educación:_**

Lic. titulado en Comercio Internacional, Negocios Internacionales, Relaciones Internacionales con enfoque en Comercio Exterior y Aduanas o Afín.

**_Experiência:_**

Al menos 3 años de experiência en areas de atención a clientes, administración de órdenes y logística internacional.

**_Idiomas:_**

Inglés conversacional y de negocios indispensable

**_Sistemas operativos:_**

Uso de SAP y paquete Office, manejo intermedio de Excel.

**_Competencias:_**
- Actitud de servicio
- Enfoque en el cliente
- Comunicación efectiva
- Proactividad
- Administración y organizaciónAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

**Requisition ID**:36559

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
- Date: Feb 7, 2025

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