Resource and Business Operations Coordinator

**Resource and Business Operations Coordinator - REMOTE ROLE**

Work hours are 9am-5:30pm PST

Inviso Marketing is a premier marketing agency. We specialize in work that turns heads, strengthens our clients’ brands, all the while forging a closer connection to their audience. We listen. We integrate. We support. We innovate. We design. We solve. And we’re hiring

There are two main areas of responsibility:

- Work closely with both the Creative and Account teams, coordinating people and processes to ensure that our projects are completed within scheduled budgets and deadlines.
- Resourcing assignments and project tracking
- Serve as the primary point of contact for all resourcing tasks and capacity planning across multiple teams
- Monitor employee utilization, tracking workloads and overtime to optimize efficiency
- Develop strong grasp of team projects and skillsets required to deliver on contract requirements
- Give progress updates on existing projects and communicate any foreseeable issues (OOFs, quality or performance issues, etc.)
- Track project timelines via a daily scrum to assign jobs, set priorities, and route projects to internal resources
- Proactively track down elements needed for the project, ensuring that designers have all the necessary materials to meet deadlines and complete projects efficiently
- Work closely with and report to the Creative Director on project flow and provide updates on any obstacles or issues with projects or personnel
- Balance projects and Creative team workloads daily, adjusting assignments and deadlines accordingly

2. Monitor and manage our network.
- This requires that you keep a pulse on project requirements to ensure we have appropriate resources to fulfill existing books of work. All while owning the plan/process for scaling up and down as new projects come in or close out
- Partner with Finance and HR to ensure compliance for all resources, including issuing purchase orders if needed
- Collaborate with project managers, creative leads, and strategists to negotiate resources and timelines, ensuring timely project delivery with high-quality outcomes
- Develop and streamline workforce management processes to enhance capacity utilization of internal resources while minimizing extended network usage and costs
- Analyze data and provide insights to recommend hiring decisions based on project budgets
- When needed manage onboarding, PO process, and IT support
- Work with network to ensure they have the resources needed for their specific projects
- Review and approve designer timecards

**Qualifications**
- Bachelor’s Degree or equivalent experience
- Native English speaker or at a C2 level
- 3-5+ years of experience with traffic or project management
- 3+ years of experience in either an in-house or external agency creative team
- Excellent verbal/written communications and people management skills.
- Strong understanding and operational knowledge of design and production processes
- Proficiency with Microsoft Office and working knowledge of Adobe Creative Suite - Photoshop, Illustrator, and InDesign
- Exceptional organizational skills; ability to track and maintain a number of varied projects in a fast-paced environment
- Experience using cloud-based project management tools such as Microsoft Teams and/or Asana is a plus

**About Inviso**: Inviso is a growing mid-size technology consulting firm that offers a wide range of business services for small to enterprise organizations across a wide range of industries. Our solution offerings include Azure, Analytics, Business Intelligence, Advertising, Marketing, Solution Assessments, and Staff Augmentation. We support customers around the world, with offices in the USA, Canada, Mexico, New Zealand, Singapore, Malaysia, India, and Australia.