Operations Coordinator

**Job Title**: Operations Coordinator**Position Type**: Full-Time, Remote**Working Hours**: U.S. client business hours**About the Role**:Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization.**Responsibilities**:Process Coordination**:- Track workflows across departments (finance, HR, customer service, logistics, IT).- Ensure operational tasks are completed on schedule and according to SOPs.- Escalate bottlenecks or inefficiencies to management.**Data & Reporting**:- Maintain operational databases and dashboards.- Generate weekly/monthly reports on KPIs such as productivity, resource utilization, and cost efficiency.- Ensure all reporting is accurate, timely, and actionable.**Documentation**:- Maintain and update SOPs, process maps, and compliance documentation.- Organize digital files in systems such as SharePoint, Google Drive, or Notion.**Vendor & Partner Coordination**:- Manage vendor communication, track service delivery, and ensure invoices are routed/approved.- Monitor vendor SLAs and escalate issues.**Cross-Department Support**:- Coordinate between teams to align on projects, events, or recurring tasks.- Support leadership with ad hoc operational projects and research.**Compliance & Controls**:- Ensure daily operations adhere to compliance and quality standards.- Maintain accurate logs for audits or internal reviews.**What Makes You a Perfect Fit**:- Strong multitasker who thrives on organization and accountability.- Analytical mindset with ability to spot trends and inefficiencies.- Clear communicator who can work across functions.- Comfortable balancing routine tasks with special projects.**Required Experience & Skills (Minimum)**:- 2+ years in operations, coordination, or business support roles.- Proficiency with Microsoft Office/Google Workspace.- Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent).- Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking).**Ideal Experience & Skills**:- Background in process improvement (Lean, Six Sigma, Kaizen, etc.).- Experience preparing SOPs and operational documentation.- Exposure to data visualization tools (Power BI, Tableau, Looker).- Industry experience in services, SaaS, logistics, or professional firms.What Does a Typical Day Look Like?An Operations Coordinator’s day is defined by keeping business functions aligned, efficient, and on track. You will:- Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time.- Update operational dashboards with the latest data and distribute KPI reports to management.- Maintain accurate records and SOPs, ensuring documentation reflects current practices.- Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs.- Coordinate cross-departmental projects, following up on action items and escalating risks.- Support leadership with ad hoc analysis, reporting, or operational initiatives.**In essence**: you act as the glue of the organization’s operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance.**Key Metrics for Success (KPIs)**:- On-time completion of operational workflows.- Accuracy of KPI reporting and dashboards.- Zero missed vendor/service obligations.- SOPs and records consistently updated and audit-ready.- Positive feedback from stakeholders on communication and coordination.**Interview Process**:- Initial Phone Screen- Video Interview with Pavago Recruiter- Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data)- Client Interview- Offer & Background Verification