Bilingual Content Specialist

Company Description

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.

**Job Description**:
Social Media Content Specialist - Fluent/C2 level in Spanish and English

**Languages**: Fluent/C2 level in Spanish and English (written and spoken)

**Position Type**: Part-time (24 hours per week) and full-time (32-40 hours per week)

**Compensation**: $12 USD per hour

Do you love all things related to social media? Are you client-focused and a creative, strong writer? Would you like to help manage the online reputation for the world’s largest, most recognized brands? If you answered “Yes, that’s me” we have an exciting opportunity for you **ICUC Social** is looking for** bilingual social media Content Specialists** to join our unique, **remote** team that are available to work a **combination of day shifts and evening shifts (8:00 AM Central to 4:00 PM Central and 4:00 PM Central to 12:00 AM Central) throughout the week and weekends.**

Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial lifestyle. You will be given the opportunity to work with a diverse group of people in a fun and ever-changing industry while expressing yourself creatively.

What you will do:

- Review, monitor, and respond to comments posted on the client’s social channels (Facebook, Instagram, Twitter, YouTube, etc.) on behalf of the client using their unique brand voice.
- Craft creative content to encourage participation and increase engagement across the client’s social channels.
- Provide our client’s audience with an excellent experience through the client’s social channels.
- Proactively escalate issues, observations, opportunities, and insights through the relevant channels.
- Understand the client’s social media strategy, tone-of-voice, and brand guidelines, so you can communicate with customers efficiently and effectively.
- Ensure the online community's safety policies and brand guidelines are being followed by all members.

**Qualifications**:

- Exceptional customer service skills with the ability to adjust written tone and voice to match each individual customer.
- Strong and fluent (C2 competency level) written communication (spelling, grammar, etc.) in both **English and Spanish.**:

- Knowledge of, experience with, and a genuine interest for content being moderated in a variety of industries.
- Extensive experience using all social media platforms.
- Experience writing, editing, and crafting engaging content in the social media space using brand voice while following established guidelines.
- Reliable high-speed internet with no data restrictions.
- A current PC/laptop (tablets/smartphones are not compatible with our platforms) that can conduct video and audio calls.
- An active Facebook account.

Additional Information

The Perks
- 100% remote work - no commute or expenses associated with the traditional work environment.
- Work anywhere - all you need is a reliable internet connection and laptop.
- Enjoy working a variety of scheduled shifts - social media is not a typical 9-5 job.
- Work with and learn from a diverse team, we’re global and so is our workforce. Our employees come from all walks of life.
- You get to share your knowledge and expertise with our client’s customers/followers/fans/etc.

Part-time hours: 24 hours per week

Full-time hours: 32-40 hours per week

**Salary**: $12 USD per hour
- ICUC embraces and celebrates diversity and inclusivity. We are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive and collaborative we are, the more great work we can create together._

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