IT Support Engineer I

hace 3 días

Tlahuac, México ICON A tiempo completo

**IT Support Engineer**:

- Location - Office Flex (3 days at office) - Insurgentes Sur_

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

**The role**:

- The IT Support Engineer I position acts as part of the End User Services Group providing local support to the user community and offices. This role is responsible for the hands on support of user systems, meeting rooms, several IT systems, system deployments, troubleshooting hardware/ software issues, sending IT equipment to other offices and home based users and assisting in projects as assigned.
- The IT Support Engineer I role will report to an IT Operations Manager and may be supervised by the IT Operations manager and/or an IT Operations Team Leader.
- Technical mentoring can be provided by the IT Operations Manager, the IT Operations Team Leader, and Senior IT Support Engineer or other IT department staff members as appropriate/required

**You will need**:

- Prior relevant experience in an IT service delivery environment supporting Microsoft Windows desktop environment
- Customer Service oriented
- ITIL certification or knowledge of ITIL processes is a plus
- Hardware support and remote trouble shooting
- Troubleshooting skills
- ServiceNow, MS Windows 10/11, O365, Microsoft intune
- English fluent

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

LI-DG1

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