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**About the Role**
We're looking for a strategic and data-driven professional to join the Delivery Commercial Operations team in LATAM as a Senior Strategy & Planning Associate. In this role, you'll champion product adoption and drive demand generation through scalable strategies and tools.
You'll work at the intersection of strategy, product, operations, and data-collaborating closely with regional and global teams. Your focus will be to identify high-impact opportunities, support product rollouts, and empower commercial teams with clear, actionable insights to help merchants grow.
**What You'll Do**
- Act as a regional product champion for Offers: support rollouts, gather feedback, manage escalations, and promote adoption
- Lead planning cycles: define annual and quarterly targets, align with incentive plans, and benchmark against competitor offerings
- Enable commercial teams: lead office hours and training sessions, share best practices, and offer consultative support for campaign optimization
- Design and scale adoption strategies across managed and unmanaged merchants, ensuring alignment with local and global goals
- Build and maintain performance dashboards, automated tools, and offer recommendation systems
- Support the commercial organization with data analysis and insights to inform execution and unlock growth opportunities
**What You'll Need**
- Strong communication skills and the ability to collaborate across functions and influence stakeholders
- Experience presenting to large audiences and driving alignment across teams
- Solid analytical skills, with hands-on experience in Sheets and SQL
- Organizational strength to manage multiple projects and deadlines
- Strategic mindset with an ability to move into execution when needed
- Fluency in English and Spanish
**Preferred Qualifications**
- 5+ years of experience in Strategy & Planning, Sales Operations, Business Analytics, Marketing Ops, or Consulting
- Experience working with CRM platforms (Salesforce or similar)
- Experience with product enablement and commercial tooling
- Exposure to regional or global cross-functional environments
- Comfortable navigating ambiguity and prioritizing effectively in fast-paced settings
